City Head - Sales & Operations - B2C - FMCG

Location: Bangalore & Mumbai

About the role:

You will be responsible for launching and managing the

operations forHNI/Luxury category in the city including business operations, P&L responsibilities, balancing

supply-demand, and customer satisfaction. You will be working in close coordination with the core leadership team, with a focus on driving excellence in business performance in sync with the core business propositions.

Requirements:

- 4 to 8 years of professional work experience across strategy, sales, and operation roles

- Ideal candidates would have worked at FMCG companies or in high growth startups (as regional head roles)

- B.Tech or MBA from top colleges / universities

- Exceptional interpersonal, communication and influencing skills and an ability to navigate a complex and unstructured cross-functional environment

- Demonstrated experience of leading a team of 10 - 20 members previously

- Extremely high customer service and experience orientation. Previous experience of building strong customer relationships or scaling up such businesses in a B2C environment is highly desirable.

Key responsibilities:

- Planning and execution of new city launch

- Manage the P&L

- Leading the on ground demand/retail operations with a focus on customer experience, revenue growth, and optimal resource utilization

- Leading oversight on city supply & refurbishment operations

- Maintaining strong relationships with regional channel partners to help establish C2B channel in the city

- Laying down the city roadmap for growth and profitability targets

- Hiring and managing of local supply, servicing, customer experience, and sales teams

- Implement city / zone wide pilots for new customer activation

- Ensuring process and policy adherence across functions, with a focus on delivering best-in class customer experience

- Adapting business strategy based on regional customer demand trends