City Head - Operations - eCommerce

About this role:

- We are looking for enthusiastic folks to lead our cities.

- Enabling the growth of the city, identifying avenues to grow orders and get new customers.

- Ensuring efficient Dark Store and Last mile Operations while achieving agreed budgetary and service levels and providing an effective and reliable service to Customers.

- Cross function liaisoning: Category, Marketing, Sourcing, Finance, Replenishment, Vendors,

- Administration, and General management issues including the management of staff

- Proactively identifying issues and problems before they arise.

What you will do?

- Collaborate with all teams to identify assortment, marketing and other customer levers for the city.

- Handle the city operations team to ensure smooth operations

- Deliver best customer experience at minimum cost with key metrics - on-time delivery, complete orders and orders without complaints

- Identify and fix leakages in the system - wastage, pilferage and any other areas to optimize cost

- Maintain system hygiene in inventory, order management, and other system controls

- Keep the team motivated and accountable at all times

Qualifications:

- Graduate/Post graduate with strong experience of 3+ years in operations

- Highly data-driven individual who enjoys on-ground operations

- Experience of operating in a fast-paced high growth environment

- Ability to multi-task and work well within a dynamic organization.