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City Head - Operations - eCommerce (3-7 yrs)
About this role:
- We are looking for enthusiastic folks to lead our cities.
- Enabling the growth of the city, identifying avenues to grow orders and get new customers.
- Ensuring efficient Dark Store and Last mile Operations while achieving agreed budgetary and service levels and providing an effective and reliable service to Customers.
- Cross function liaisoning: Category, Marketing, Sourcing, Finance, Replenishment, Vendors,
- Administration, and General management issues including the management of staff
- Proactively identifying issues and problems before they arise.
What you will do?
- Collaborate with all teams to identify assortment, marketing and other customer levers for the city.
- Handle the city operations team to ensure smooth operations
- Deliver best customer experience at minimum cost with key metrics - on-time delivery, complete orders and orders without complaints
- Identify and fix leakages in the system - wastage, pilferage and any other areas to optimize cost
- Maintain system hygiene in inventory, order management, and other system controls
- Keep the team motivated and accountable at all times
Qualifications:
- Graduate/Post graduate with strong experience of 3+ years in operations
- Highly data-driven individual who enjoys on-ground operations
- Experience of operating in a fast-paced high growth environment
- Ability to multi-task and work well within a dynamic organization.
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