City Head - Operations - Consumer Tech Startup - IIM/MDI/ISB/FMS

The City Head is a key leader who will manage the city operations and drive the fulfilment and customer experience objectives. As leader, you will drive the culture of customer obsession and operational efficiency within the teams. You will work closely with various stakeholders internally and externally ensuring we meet our short term and long term objectives for the customers in the city. The City Head is a hands-on leader who has a strong bias-for-action, thinks customer-first and a problem solver.

Key Responsibilities:

- Responsible for strategizing, launching and scaling up business operations in the city.

- Strategic thinking to define medium & long-term roadmap to achieve operations and customer experience targets for city.

- Build and lead a strong operations team focussed on customer experience and operational efficiency.

- Manage key external stakeholders like garages and b2b partners at a city level through a thorough engagement plan.

- Support the growth of the city's P&L in collaboration with central leadership teams.

- Drive a culture of innovation through people, process and product development feedback; share insights to build strong quality processes, product enhancements to transform customer experience.

- Leverage city operations data to continuously improve operations and customer experience metrics.

Requirements:

- Minimum 4 years of work experience in a high-growth operations environment.

- Demonstrable experience in strategic planning, strong judgment and in using data to improve business.

- Good interpersonal skills and communication skills with the ability to manage both internal and external stakeholders.

- Experience working in a customer-focussed environment.

- Ability to manage, motivate and develop teams to drive employee NPS.

- Bachelors or MBA from a tier-1 institute.