City General Manager - Online/Internet

Act as a P&L Leader for the city in terms of sales and growth: leverage resources & minimize costs to maintain a healthy P&L

Responsible for managing the city team from hiring and training new recruits to assigning targets, to mentoring, coaching as well as career planning for each member of the team

Provide timely performance feedback to team members and create programs for periodic training on sale techniques, pitching, negotiation, contracting, billing / invoicing and payment collection

Lead the sales team in mapping, tracking, meeting and delivery of new accounts and identifying new opportunities for city with focus on market penetration and revenue maximization

Establish sales objectives by forecasting and planning for the annual and quarterly business plan for the city: Lay down the roadmap for new account acquisition and ensure its execution

Monitor parameters in addition to total revenue such as product penetration, average revenue per person, closure %, conversion per product etc.

Maintain strong relationship with restaurant owners (Specifically Key Accounts of the City & Country) advising them on issues related to the market and offering solutions on the same

Sustain and grow the relationships which translate to a growth in revenue for the city

Liaise seamlessly with central teams to communicate and assign client requirements to various delivery heads

Create and maintain a culture of strong customer focus to maintain optimum service delivery to merchants in the city

Find further product requirements for maximizing commerce in the city and develop feedback.