DAY TO DAY RESPONSIBILITIES 1. Processing standard a. Processing of day to day transactions as per local operating procedures. b. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained c. Understand customer requirements. d. Meet required productivity metrics set for the team e. Ensure tracking, accurate and timely resolutions of issues and exception raised f. Client escalations / Client inquiries are investigated and responded appropriately g. Adhering to the latest compliance /Sanctions / FATCA/AML policies and guidelines h. Sound MS Excel operations and accounting skills i. Flexible working hours / days, as per country requirements j. Managing send site expectations via phone call / emails for query resolution / clarifications k. Sound understanding of various trade products and commodity Trade 2. Risk and Control a. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures b. Assist unit for audit preparation and necessary actions for clean audit results 3. Migration and Project management a. Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks internal and external b. Assist in developing and maintaining training database, training materials, and trackers for the migration c. Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery d. Participate in cross functional projects at unit level e. Helps in Continuous Review of operating procedures and highlights risks in processes and puts mitigating controls. 4. Revenue and Cost management a. Give suggestions or participate in process improvements and cost improvement initiatives 5. Team Management a. Ensure the team provides the best productivity to meet SLA targets b. Motivate the team towards the business objective c. Maintain teams performance metrics to track defects, productivity. d. Takes personal responsibility for identifying relevant training resources continuously to improve product and process expertise. e. Ability to plan, assign, and/or supervise the work of other team members SKILLS 1. Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment 2. Ability to work as a team with offsite partners. 3. Consistent ability to adapt to process changes quickly and accurately. 4. Strong attention to detail is required to ensure the data privacy of our client information 5. Strong team management skills 6. Good knowledge of UCP, ISBP, URR, Trade Services Products, Trade Finance Products. 7. Experience of leading successful teams. 8. Clear Oral and Written Communication, Good Knowledge in Excel, PowerPoint COMPETENCIES: 1. Information must be expressed coherently and accurately to key people in a timely manner. 2. Confidence, self-motivation and plenty of initiative 3. Strong sense of ownership and accountability for work 4. Ability to build working relationships with stakeholders 5. Good oral and written communication skills 6. Ability to work in team environment Enthusiasm and strong desire to work in operations. 7. Working knowledge of URDG, UCP, ISBP, URR. 8.Possess end to end product knowledge of various trade related products EDUCATION AND EXPERIENCE Bachelor Degree - Min 6+ years in Trade Services / Trade Finance OR Master Degree (preferably Finance) 3+ years of experience (Trade Operations/ Services) Preferred- CDCS Certification

Mumbai

Citi - Trade Finance Operations Role 

Citi - Trade Finance Operations Role  ,Job Description for Citi - Trade Finance Operations Role  in Citi in  Mumbai for (7-10) years of experience. Apply Now!

Job Description for Citi - Trade Finance Operations Role  in Citi in  Mumbai for (7-10) years of experience. Apply Now!