Cisco - Senior Product Manager

What You'll Do :

- Have you ever had a poor customer experience and thought of a million ways in which it could be improved? Have you ever empathized with those whose job it is to deliver customer experience and imagined how, if properly empowered and motivated, the overall service delivery experience could be better? Did you already formulate a product and call your technical buddy to build a better experience? If so, we want to talk.

- We are passionate about delivering amazing experiences to both end-customers and employees. We believe software can truly change underwhelming experiences and how it gives and receives service and it is our mission to be the leader in this space. To enable this vision, we are looking for a seasoned product manager to join our ranks who defines the product roadmap for a part of the customer journey solutions, and motivates and collaborates with the engineering teams to implement new solution features.

- Direct interaction with customers, partners and Cisco field sales people to define roadmap and maintain a prioritized product backlog is a daily part of the job. Other critical aspects of the role:

- Stay up-to-date on and analyze market developments, changing customer needs, adjacent and competitive solutions.

- Identify business opportunities, build business case, Interact at all levels of the organization and with other Cisco businesses to drive executive buy in and execution.

- Generation of technical and business content for collateral, and working with marketing teams to deliver material to Cisco field and resale partners.

- Engage with Technology Partners and define joint Cisco/Partner solutions

- Coordinate with Go To Market teams on product pipeline, and proactive field insertion to help drive sales and revenue

- Provide technical and sales guidance for key accounts and field teams

Who You'll Work With :

- This is an excellent opportunity to join Cisco's Collaboration Technology Group and work on Customer Journey Solutions and technologies. Our business is growing rapidly and we need a Product Manager to shape the future of Cisco customer care. This individual will play a key role in defining Cisco's customer journey solutions for large enterprises as a part of the customer journey solutions product management team, in which each member shares responsibility for the entire solution, and owns one or more experiences of the solution end-to-end.

- Cisco's customer journey solutions team works in a high performing, highly empowered environment using the latest technologies, tools and software development practices to deliver cloud and premise solutions that provide an awesome user experience. Our mission is to dramatically improve the way companies interact and engage with their customers, and transform the multi-billion dollar contact center industry to support digital customer care business models. We are implementing the future of customer journey today.

Who You Are :

- You have 5+ years of product management, pre-sales or solutions engineering experience, with a strong background in software products & enterprise application technologies, and ideally with a foundation in contact center and unified communication domain.

- Ability to learn new technologies and market trends quickly. Experience with technologies such as data analytics, security, AI / ML would be a plus.

- Extremely high degree of customer focus and responsiveness is a must.

- Innovative & creative outside-of-the box thinker who can ensure our competitive differentiation and market position.

- High-energy, creative problem solver with an extroverted, entrepreneurial attitude. Strong influencing and negotiation skills.

- Highly organized and detail-oriented.

- Enthusiastic personality, motivator, self-starter with a proven ability to multi-task and work under pressure without a lot of supervision.

- Strong communicator: written, verbal (one-on-one, group, and large public presentations), able to to understand and create technical content that demonstrates business value for internal and external stakeholders.

- BE/B.tech or equivalent. MBA Preferred.

Exp: 10 - 15 years

Why Cisco :

- At Cisco, each person brings their different talents to work as a team and make a difference.

- Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

- We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren- t afraid to change the way the world works, lives, plays and learns.

- We are thought leaders, tech geeks, pop culture aficionados, and we celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

- We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

And we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.