CISCO - Client Executive

Client Executive

Job Title:Client Executive

Location: Bangalore,Mumbai, New Delhi

For years, Cisco's vision has been to change the way the world works, lives, plays, and learns. Our vision is more relevant today than ever. We made the Internet what it is today. First, we focused on creating connectivity. Now, we're entering the Internet of Everything transition—an era where we'll help create unprecedented value by connecting the unconnected.

The Internet of Everything is a global industry phenomenon that is driving the biggest market transition for Cisco and our customers. This includes the intelligent connection of people, process, data, and things. It's where everything is converged on the Internet, making networked connections more relevant and valuable than before.

To help us bring this vision to life, join us in our exciting journey. TOMORROW starts here.

- The Client Executive is the next generation customer leader at Cisco. The Client Executive functions as a manager for their customer relationship, managing the account holistically from an engagement, financial, personnel, and corporate perspective.

- The Client Executive role is assigned to a strategic Cisco customer account to grow the relationship into a truly world-class partnership. This requires Cisco to approach the customer differently, with a long-term view, investment mentality, and commitment to assign the best-of-the-best from all cross-functional Cisco teams. The return on this investment will be higher business growth, increased profitability, and improved customer satisfaction and intimacy.

- Reporting to the Director: The Client Executive is the single-point-of-contact for Cisco’s growth customers enabling Cisco to conduct business with that customer as a unified, highly coordinated entity. The Client Executive is responsible for and measured against the long term strategic value of the client relationship, and manages a cross-functional team of employees to achieve a defined set of short and long term objectives.

Specific Responsibilities:

- Builds and maintains executive level relationships at client and Cisco on a global basis.

- Directs all sales processes and manages short term (annual) and long term (strategic) revenues for infrastructure and services, and channels strategy.

- Leads creation of and executes a coordinated and synergistic strategy to maintain and build wallet share, improve margins, productivity and bookings for the company.

- Determines the global coverage model for the client based on the selling strategy.

- Leads creation of and executes a coordinated and synergistic strategy to maintain and build wallet share, improve margins, productivity and bookings for the company..

- Determines the global coverage model for the client based on the selling strategy.

- Manages a cross-functional team of employees with diverse skill sets and representing diverse internal requirements to achieve the client strategy.

- Manages all direct and indirect expenses associated with the client to maximize account profitability and margins.

- Sets the pricing strategy for all Cisco products and services for the client account.

- Creates short and long term plans for the client based on research and deep understanding of business and technology trends.

Team work

- Provides professional leadership and coordination of all Cisco client-facing resources.

- Manages a direct team of up to 25 people.

- Manages sales, sales engineering and business development staff directly; manages channels and services staff indirectly.

Requirements

- Extensive background and understanding of product, service, and channels sales as well as service delivery at Cisco or comparable experience from another company.

- Intimate knowledge of the service provider or applicable enterprise vertical market space and capable of clearly articulating details of Cisco’s & the Customer's business environment (i.e. Financial, Competitive & Regulatory).

- Demonstrated ability to build deep relationships with CxO’s in key customers.

- Successful leadership of large, complex sales teams at key accounts.

- Demonstrated clear team leadership in collaboration with cross-functional organizations (example: CA, Channels, etc).

- Successful sales and delivery of professional/managed services and Advanced Technologies at key customers.

- Demonstrated Success in long term planning of resources, technology and account structure within the Service Provider or Enterprise Channel customer base (if applicable).

- Track record of successful performance as a “change agent” within Cisco or other companies.

- Experience building actionable long and short term account plans based on a deep understanding of the impacts of business and technology trends.

- Proven ability to work closely with engineering development organizations to drive timely delivery of feature and functionality for their customer requirements.

Technical Knowledge Skill

- At least three years’ experience managing a business or product/account at the top profit/loss decision level.

- Must have experience in business development and developing strategic account plans.

- Channel experience necessary if resell business is a key component of customer engagement.

Education and General Experience

- MBA from Tier 1 campus or equivalent combination of education and experience.

- At least ten years sales experience, of which three should be vertical market experience

As we realize our globalization strategies and move in to new markets, our diverse, inclusive culture also creates a competitive advantage for Cisco. It ensures we have the fresh ideas and execution capabilities and the local knowledge we need to best serve our customers and build our presence around the globe. By gaining a better understanding of the world and the differences in its people we can change the way it works, lives, plays, and learns

If interested, click on the apply button below