Key Responsibilities:
- Ensuring that all inputs pertaining to SR, SAF, SO, RFI-B & Collection are updated in system defined by Organization. Should be adhering to timelines & TAT for both internal & external customers.
- Collecting the market info, competition info to formulate requisite strategies.
- Preparation of Weekly/monthly reports.
- New Business, tenancy enhancement-COLO mapping, bulk orders in the assigned territory.
- Monthly presentation to customers.
- Focus on revenue per site & customer wise P&L.
- Collection of billed invoices (IPF & Opex), maintaining DSO as per Industry standard and set by organization.
- Facilitating support to cross functional teams (O&M, Project & finance) for timely delivery & reconciliations.
Key Performance Indicators:
- Customer: SR-SO & RFI-B target as per AOP & quarterly plan (Anchor & COLO)
- Finance: Collection of Billed invoices, 100% collection of invoices aged 90+ days, reduction in bad debt, timely reconciliation of a/c with customers
- Process: Adherence of set norms of reporting, data management, updates on competition and market, timely escalation and follow up
- People: Cross functional coordination, inputs from Administrative and functional supervisors.
Job Requirements:
- Masters in Business Admin. Engineering degree will be advantage but not necessary.
- Well versed with MS-Office applications, internet, finesse of telecom (Active & passive) would be an added advantage
- A team player with excellent people management skills. Should have confidence to interact with CXO level customers.Quick learner.
- Should have effective communication & presentation skills
- Account Management, experience in telecom industry or enterprise account management is preferred
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