Circle Retail Head - Telecom  Urgent opening for Circle Retail Head in No.1 Telecom MNC  Location : Chennai  CTC : Up-to 35 LPA  Note : Candidates below 27 Lakhs do not apply  Education : Regular Graduate & MBA Full Time  Age : 28-37 years  Note : Candidates below or above these age limits do not apply  Preferred Industry : Telecom/Retail  Note : Candidates from other industries need not apply  Job Title : Circle Retail Head  Reports to : Circle Sales & Marketing Head  Function : Sales & Marketing Operations  Department : Retail  Organization Chart :  - The Retail Head is responsible for driving sales across different - exclusive- retail channels (Company Store, Company Mini Store). Retail Leads at the zone report functionally to Retail Head at the circle.  - The Retail Head reports to Circle Sales & Marketing Head.  Key Accountabilities :  - Formulate and implement the circle retail strategy, in order to attain market leadership, through growth in revenue market share and improvement in customer experience  - Achieve Gross and Net Acquisition target in the circle for retail channels - Company Store  - Achieve customer satisfaction targets through Retail outlets  - Initiate retail expansion strategies to improve reach, coverage and expand geographical footprint  - Assist Circle S&M Head & Marketing Head in new product launches to increase penetration / revenues from new / existing subscribers   - Provide feedback on competitive moves to protect base and increase share of subscribers and revenue  - Strategic Formulate - overall circle retail strategy to drive profitability of the channel  - Set targets for the retail channel, jointly with the sales and S&M Head  - Deliver sales target for all products (voice-prepaid / postpaid, data, VAS, handsets, merchandise etc.) by ongoing monitoring and reviews  - Develop channel expansion strategy by evaluating retail channel coverage and penetration   - Develop channel engagement strategy with the zone retail leads   - Plan new product launches with the circle S&M and Marketing Heads  - Develop strategies to improve customer walk-ins, conversion and customer satisfaction at retail outlets  Operational Achieve circle revenue target for the different retail channels for all products :  - Develop SAC guidelines & partnership models across zones and branches and own overall budget for all exclusive retail channels  - Maintain high quality of operations in retail outlets operations as determined by quality audits  - Achieve channel expansion targets by appointing and monitoring distribution partners in new and existing areas  - Resolve channel-specific issues in zone within specific timelines  - Discuss and resolve supply chain issues with Sales Head for Distribution - outlet linkages   - Receive timely feedback and inputs from Zonal Retail Leads  - Developments Performance management of the direct reports and zonal retail resources :  - Identification of development areas, and recommending the training programs / interventions  - Best practice sharing - within the circle and other circles  Key Result Areas :  Responsible and accountable for :  - Achievement of key targets for the retail channels (Revenue, cost savings, market share etc.)  - Achievement of targeted gross and net acquisitions  - Achievement of expansion targets through greater penetration and geographical expansion  - Achieve ROI for channel partners (as defined in partnership model)  - Ensuring smooth Zonal retail operations across the circle  - Achieve reduction in churn and customer satisfaction from retail outlets  - Ensure customer service delivery through CS implants in stores/outlets in coordination with CS Head  - Enhance access and reach of retail outlets  - Resolving channel-specific issues in zone within specific timelines  - Resolving supply chain issues with Distribution Lead for Distribution - store linkages  - Ensure employee satisfaction thereby reducing attrition   - Relationship management with key channel partners  Desired Competencies/ Skills :  - Ability to lead a retail channel, with large number of retail stores of varying sizes and complexity   - Ability to manage in dynamic, high-growth, high-uncertainty environments  - Powerful influencing skills, effective relationship management skills and proven ability to function within a matrix-organisation  - Independent thought leadership and drive to execute, should be a recognized industry leader in his/ her specific area of competence  Job Dimensions :  Financial Dimensions :  - Accountability for circle revenue target for retail channel for all products  - Manage retail-related budget, SAC variations between zones and performance of all partnerships (ROI for channel partner)  Non Financial Dimensions :  - Achievement of channel expansion targets  - Retention of key employees and channel partners  - Customer walk-in conversion and walk-in churn management  - Ensure smooth operations across the circle through the Retail Leads  - Achievement of channel infrastructure development and improvement targets  Key Challenges of the Job :  Maintaining acquisition market share while achieving revenue targets and customer satisfaction, in a market scenario of :  - Increasing competition and ARPU pressures  - Rising sophistication of customer preferences - greater adoption of data  - Shift from single product-channel (prepaid) to multiple products & channels  - Shift in industry business model from prepaid mass acquisition to customer experience and U&R- A complex regulatory environment  Riddhi +918276967120

Chennai

Circle Retail Head - Telecom 

Circle Retail Head - Telecom  ,Job Description for Circle Retail Head - Telecom  in 2COMS in  Chennai for (7-12) years of experience. Apply Now!

Job Description for Circle Retail Head - Telecom  in 2COMS in  Chennai for (7-12) years of experience. Apply Now!