Circle Head - DTH Business

- Building channel productivity

- Managing customer relationships to minimize churn across customers in different product segments. Increasing customer acquisition, tag utilization, and acquisition rental revenues

- Increasing net additions for DTH Business

- Creating opportunities for sales of all products

- Ensure that the processes are geared to meet CSAT scores to enhance customer experience during installation and service recovery

- Analyze partner performance across the circle & implement strategies to ensure performance against set targets

- Manage growth through resource planning, maximizing automation and self-care usage

- Effectively manage a team of TMs to drive productivity

- Optimize resource deployment across geographies

- Provide market/business insights across departments on the basis of periodic audits

- Manage 60-80 partners and bring in uniformity of experience for the end customer

- Inventory Management - Maintaining stock levels of various component