Circle Head - DTH

Circle Head - DTH - NESA (Leadership role)- Seven Sisters

Purpose of the Job :

- In this role, you will advise and assist our Business Managers and other relevant stakeholders in jointly developing and implementing sales, service and marketing related plans and campaigns.

- You will also conceptualize, develop and implement collaborative initiatives, regional products/services/platforms in order to significantly enhance the business performance

Key Deliverables :

- Building channel productivity

- Managing customer relationships to minimize churn across customers in different product segments. Increasing customer acquisition, tag utilization, and acquisition rental revenues

- Increasing net additions for DTH Business

- Creating opportunities for sales of all products

- Ensure that the processes are geared to meet CSAT scores to enhance customer experience during installation and service recovery

- Analyze partner performance across the circle & implement strategies to ensure performance against set targets

- Manage growth through resource planning, maximizing automation and self-care usage

- Effectively manage a team of TMs to drive productivity

- Optimize resource deployment across geographies

- Provide market/business insights across departments on the basis of periodic audits

- Manage 60-80 partners and bring in uniformity of experience for the end customer

- Inventory Management - Maintaining stock levels of various component

Skills Required :

- Ability to collaborate and work with large & cross functional teams

- Ability to ensure excellence in execution of sales and service strategy

- Enterprising and Entrepreneurial skills

- General management skills

- Analytical and problems solving skills

- Cost sensitivity in driving net adds

- Business Growth & Result orientation

- Collaboration/Stakeholder management

- Consulting and Facilitation skills to manage strategic and local partners

- Customer Obsession

- Comfort with ambiguity

Educational Qualifications :

- MBA from a Tier 1 institute (Preferred)

Work Experience :

- 8-10 years of work experience in Sales or Marketing or Service in a leadership role from Media / Consumer Electronic / Telco or related industry