DGM - HR at Cholamandalam MS General Insurance Company Limited
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Chola MS General Insurance - Senior Manager - Customer Experience - UI/UX (5-10 yrs)
The objective of the role is to design and deliver a - WOW- user experience on Chola MS digital platforms for all age groups and Customer Segments.
- Regularly evolve, enable and enhance User experience with new technologies available in the market.
- Work closely with the Digital technology team and Customer operations team to deliver required enhancements.
- Work closely with Digital sales team across digital verticals for superior ui/ux across personal lines of gi business
- Regularly enhance the ease of use of the customer interface across customer segments and age groupsKnowledge & Experience
Knowledge & Experience
- Overall experience of 5-7 years working in digitally enabling business.
- Preferably have worked with Voice / AI enabled processes.
- Uses Design Thinking models regularly in their day to day work.
- Highly creative
- Design thinking / Agency background
- Generally passionate about technology and abreast with latest trends and practices
- Enjoys collaborating with a team while working independently to drive business goals and objectives.
- Strong analytical skills and data-driven thinking.
- Alignment with the new digital business team.
- Ideal age profile - less than 35 years.
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