Chief Program Officer - Consulting Firm - IIM/MDI/ISB/FMS

Reports to: Director, Tribal Welfare Location: Amravati/Vijayawada, A.P.

Duration of contract: 2.5 years

Responsibilities:

As the overall head of the Program Unit, the CPO shall lead a dynamic team comprising experienced professionals as well as young professionals and be responsible for the following:

Overall Responsibilities:

i. Providing a strong day-to-day leadership presence; leading, managing and supporting the Program Unit Team and be responsible for overall project management

ii. Ensuring the setting up of the Program Unit

iii. Ensuring smooth functioning of 927 Giri Seva Kendras in 7 Integrated Tribal Development Agency Areas of Andhra Pradesh

iv. Providing overall programmatic leadership to the various verticals of the project- Giri Seva Kendras, Innovations in Digital Service Delivery, Pilots etc.

v. Ensuring that the issues of access and inclusion in the delivery of welfare services are addressed through the GSKs and other service delivery channels

vi. Leading the thinking around pilots/solutions of allied services and enhancements to aid last mile delivery of welfare services.

vii. Ensuring convergence of and coordination between various stakeholder departments and agencies

viii. Identifying mutual synergies and fostering partnerships between the TWD and national/international agencies towards furthering the project

ix. Designing and driving the key metrics for the project

x. Establishing a robust monitoring and evaluation framework including feedback loops to the government and supply side players from the ground

xi. Establishing a robust grievance redressal mechanism

xii. Leading the performance management processes that measures and evaluates progress against goals for the Program Unit

xiii. Managing the Program Unit's budget

xiv. Consultant/Vendor management

xv. Overseeing marketing and communication within the project (including ensuring efficient service delivery and creating information/communication campaigns to build awareness to enhance access)

xvi. Overseeing training and capacity building of staff and ground level functionaries to address project deliverables

xvii. Undertaking other tasks as required and/or assigned from time-to-time

xviii. Establish Market linkages to promote local entrepreneurship and strive to make the project self-sustained over the next 2-3 years.

Candidate Profile:

Experience: 12-20 years overall project management experience of which at least the last 8 years should be in managing large scale projects in the government sector/public sector/development sector

Education: MBA or equivalent from top tier institutions (IIMs, ISB, IITs, XLRI, SPJIMS, IRMA, XIMB etc.) or Masters in Development Studies/Social Work or equivalent from reputed institutions like TISS etc.

Key Traits & Skills:

i. Demonstrated interest and commitment to the development of the marginalized

ii. Demonstrated experience in using technology for enabling inclusion

iii. Experience managing a team of 10-20 members

iv. Experience handling large branch/retail operations in multiple locations would be helpful

v. Advanced analytical skills

vi. Well versed in IT systems (Being well versed in e-governance systems would be preferable)

vii. Patient and comfortable working in a complex environment

viii. Strong commitment to collaborative work

ix. Advanced writing skills in English

x. Written/Spoken knowledge of Telugu will be an advantage

xi. An ear to the ground

xii. Demonstrated Problem solving / Solution centric approach towards diagnosed issues/challenges

Remuneration: The remuneration is highly competitive