Chief Operating Officer - SaaS

Responsibilities:

Leadership:

- Provide leadership developing and executing strategies for business growth. Analyze current direction and vision for the business (from Managing Partners/Board) and make suggestions/recommendations positioning for continual growth. We are seeking someone who thrives in a fast-paced environment, an executor, tactical yet strategic leader. Must have great customer relations experience.

- Lead and manage Unifyed within the parameters established by the Board.

- Ensure that Unifyed achieves and maintains a high standard for its product and services.

- Creating an inspiring team environment with an open communication culture.

- Monitor team members' participation to ensure the training they are being provided is being put into use, and to see if any additional training is needed.

- Foster a corporate culture that promotes the highest ethical practices and encourages individual responsibility and accountability.

- Ensure compliance with Unifyed's policies and practices.

Operations:

- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

- Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

- Play a significant role in long-term planning, including an initiative geared toward operational excellence.

- Oversee overall financial management, planning, systems and controls.

- Interview, hire and train employees. Participate in appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

- Develop and implement tools to track forecasting, pipeline management, and key account level metrics to support the success of the sales function.

- Manage company forecast, budget and reporting including P/L and performance targets and have monthly meetings with the Board.

 Product:

- Managing from concept, to design, sample production, testing, forecast, cost, mass production, promotion, support, and finally product end of life.

- Delivering the operating plan: achievement of growth objectives including revenue, profit and return on investment for all the channels/categories of business and/or key customers

- To set the long-term vision and strategy for your company's products.

- Managing and heading the Product Support, Devops, Engineering and the Product Management Teams.

- Hire and train the VP's of each of these teams.

- Analyze technology, resource needs, and market demand, to plan and assess the feasibility of projects.

- Direct, review, and approve product design and changes.

Sales and Marketing:

- Build, lead, and inspire a growing sales and business development team to deliver profitable growth, as well as implement a CRM tool(Salesforce).

- Monitor development of thought leadership marketing campaign and digital assets, coordinating content development, digital asset development teams and sales teams.

- Design the strategy for fulfillment and management of agreements, define process, and organize sales, setup, and ongoing monitoring to ensure success.

- Developing and managing sales/marketing operating budgets.

- Developing and implementing strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services.Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets.

- Monitoring competitor products, sales and marketing activities.

Customer Success:

- Align with Product Management and determine renewal and up-sell strategy and focus on selling with an emphasis on 100% retention.

- Maintain ongoing regular communication with the CIOs at the assigned client universities, via established and/or new Program Advisory Groups, face-to-face meetings, and videoconferencing

- Educate and communicate product and service benefits and ROI to the client to ensure that the greatest value is delivered for their- client ship.

- Participate in Industry tradeshows, conferences, and meetings, including presentations, panels, and tradeshow booth management-

Qualifications

- Bachelor's Degree Required; Advanced Master's Degree strongly preferred.

- Proven track record of Sales & Business Development Operations in a fast-scaling technology company. Knowledge of cloud-based SaaS experience is required.

- Seniority: 10+ years of leadership experience.

- Ability to lead the Company through the transition from early stage to mature stage. Desire to work in a dynamic start-up, and be effective resolving ambiguities. Must be able to transition seamlessly from strategic level vision creation to day-to-day tactical operations. Must have sharp focus to end goals.

- Experience building teams from scratch or scaling organizations with a US + Overseas Operations is a must.

- Ability to think creatively and be resourceful.

- Demonstrated ability to set priorities, be flexible and manage multiple projects simultaneously.

- High intellectual capacity, particularly in an analytical and strategic context.

- Strong problem solving and creative skills, and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.

- Ability to effectively present information and respond to questions from clients and customers.

- Strong PC and business systems knowledge.

- Excellent interpersonal skills.

Job Type: Full-time