Chief Operating Officer - Mobility - Telecom

Hub COO- Mobility- Telecom Company- Punjab

- To head the mobility business for Punjab, Himachal Pradesh and Haryana circles of the company.

- Key deliverables are to establish leadership position in RMS/CMS/Profitability and also to meet internal plans.

Principal Accountabilities :

Accountabilities Major Activities :

- Revenue and Profit target Achievement

- Achievement of pre and post pay sales targets in circle; Drive High ARPU

- Manage circle level sales strategy to meet revenue and EBITDA targets

- Increasing sales through cross sell of data and voice

- Review operational and financial metrics to monitor function-wise progress

Overall management of Sales, Marketing and Distribution operations :

- Improvement in sales & delivery processes directed towards capability building

- Lead marketing efforts across product lines (Pre-pay, Post-pay, Data, 3G)

- Develop strategies to achieve market leadership in Revenue, RMS & CMS

- Ensure full unification of CDMA and GSM operationally

- Develop programs, implement processes to improve sales force productivity

Channel management :

- Development and management of in-bound and out-bound channels

- Develop effective on-line performance parameters for sales team & channel partners to regularly review and provide feedback

- Maintain quality of distribution and mix of distributors with good ROI

- Monitor on time channel payout and various sales incentive programs

- Ensure regular dealer satisfaction surveys and identify areas for improvement

Shared With Circle Sales, Marketing and Distribution Heads :

- Design circle sales strategy as per AOP and corporate guidance

- Ensure sales targets, tariff structure, new products are designed to meet ARPU and REC net add targets

- Sales review and monthly target setting

- Establish and monitor processes for Distributor appointment, Outlet expansion, product availability, trade recommendation

- Share knowledge on best practices across circles

Others :

- Conduct a full team meeting with Head - Sales, Marketing, Distribution once every month

- Review performance of all 3 functions weekly

- Interact with marketing daily in the first week of each month to monitor product launches

Dimensions :

- Financial Dimensions

- Responsible for the annual opex, Cost & revenue parameters for the circle..

Skills & Knowledge :

Educational Qualifications :

- Preferably a BE & MBA from premier Institutes.

Relevant and total years of Experience

- Total experience to be in the range of 20-22 years.

- Telecom experience of 10-15 years will be preferred.