Chief Operating Officer - Microfinance Vertical

ROLES & RESPONSIBILITIES:

- Managing end-to-end Operations for Microfinance Vertical

- Ensuring seamless flow of entire backend operations for the microfinance vertical & all the required support is extended to the business teams.

- Spearheading process automation and implementation of digital initiatives for microfinance operations in coordination with Tech and Product teams

- Contribute actively to organization wide digital transformation strategy by demonstrating openness in implementing new age digital tools/solutions.

- Consolidation and recording of all the data, and presenting the MIS to the concerned stakeholders with required analysis.

- Timely coordination of regular reporting to and from field offices. This would include sales referrals, sales volumes, outages, and transaction volumes.

- Provide analysis and insights to help understand the business outcomes better.

- Continually driving operational efficiencies by reviewing the processes and implementing state-of-the-art procedures.

- Identifying gaps and redundancies & collaborating with other stakeholders to develop solutions.

- Drafting/Reviewing Standard Operating Procedures and ensuring strict adherence to SOPs with respect to customer onboarding.

- Working towards improving operations audit scores of the branches.

- Assisting in preparation of training material and imparting trainings to relevant colleagues.

- Managing customer grievances and ensuring that customer queries are responded to on a timely basis.

- Serving as subject matter expert for all the back-office operations (Microfinance).

COMPETENCIES & SOFT SKILLS:

- Should have strong presentation skills along with knowledge of the MIS systems.

- Ability to work in a fast-paced dynamic and semi-structured environment.

- Good understanding of field realities in Microfinance Industry.

- Founder and growth mindset

- Strategic thinking skills and willingness to challenge the status quo

- A person with good skills in digital and technological understanding of systems in financial set ups.

- Good financial acumen, operational expertise, strategic vision, and a strong commitment to the institution's social mission

- Knowledge of Microfinance Best Practices

- Networking and Stakeholder Relations

MUST HAVES:

- Should have 12-15 years of overall experience with at least 8+ years in managing backend operations with excellence in Financial Services Industry

- Should have good collaboration skills with bank partners & field teams.

- Should be highly tech-savvy and well versed with its applications in operations.

- Should have excellent team management & leadership skills.

- Excellent Project Management Skills.

- Proficient in data analytics along with managing dashboards and digital tools

Note: The roles and responsibilities outlined above are not meant to be an exhaustive list of tasks. The need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.