Chief Operating Officer - Micro Retail

- Responsible for Business Development, Portfolio Retention, Supply Chain/last mile fulfillment.

- Jointly working with the CEO to chalk out a growth strategy and business plan for the company to meet its vision and goals.

- Nurturing the right partnerships and building the eco-system that enables greater visibility in the market and meet high-velocity growth requirements.

- Understanding the role of technology in fulfilling company vision; building the Operations & Business Development function that fully leverages the company's existing technology and also planned technology rollouts in the future.

- Optimization and effective management of Retail Service Partners (RSP) (Out- sourced last mile fulfillment partners) and supply chain.

- Sector wise new business revenues and growth.

- Technical upkeep and maintenance of machines

- Retention and growth of portfolio.

- Client, consumer and partners relationships and service quality.

- Ensuring gross margins, unit and EBITDA values and margins.

- Ensuring basic systems and processes are always in place and in use to guarantee merchandise availability and machine uptime.

- Cash flow/collection.

- Driving targeted operational efficiencies.

- Ongoing capacity building and training of the team and partners.

- Manages business tight by adoption of everyday operational dashboard.

- Has Head - BD, Head - Retention & Service Quality, Head - Supply Chain & Procurement and Head 

- Mobilisation & Technical Maintenance of the machines reporting in to the role.

- Collaborates intimately with CFO, Head - Digital & IT and Head - Products & Solutions.