Chief Operating Officer - Logistics Firm

Roles and Responsibilities:

- Setting up Supply Chain models / Logistics for clients across India for Retail, Warehousing & Distribution.

- Controlling Operational Expenses in the branches.

- Setting up SOPs for efficient service levels to meet the needs of clients as per SLA's agreed

- Liaisioning with Vendors &Suppliers for Operational Consumables needed at Branches

- Handling international & QA Audits of clients.

- Managing 3rd Party Audits for Quality & Inventory.

- Measuring KRAs & KPIs of operations staff.

- Executing projects in a time bound manner with various project related activities such as planning, solution engineering.

- Liaising with external agencies for getting statutory compliances for the Warehouses / Logistics.

- To assign and direct all work performed in the branches and to supervise all areas of operation. To manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. Needs hands-on approach and will commit to expand for a successful business by implementing strategies that increase productivity and enable sales targets achievement.

Duties and responsibilities

- Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

- Address customer and employee satisfaction issues promptly

- Bring out the best of the branch's personnel by providing training, coaching, development, and motivation

- Develop Quality standards in alignment with Company vision

- Locate areas of improvement and propose corrective actions for optimal Productivity and efficiency in operations

- Drive and deliver Cost in alignment with business plans and growth

- Innovate new models of Warehousing with effective practices, competitive intelligence, business opportunities and needs

- Adhere to high ethical and Legal standards, and comply with all regulations/applicable laws

- Network to improve the presence and reputation of the branch and company

- On time reports to be maintained and communicated to the clients.

- Inventory management

- Developing and implementing key strategies for the purchase of materials from sources; achieving cost reduction in procurement and packaging.

- Managing effective & efficient costing system resulting in cost reduction, business process and procedures for improving performances.

- Interacting with key influencers among clients for ascertaining requirements, making presentations and delivering need base product solutions.

- Aligning with customer claims & discrepancies sending the feedback to the concerned department.

- Leading, training & monitoring the performance of the team members to ensure efficiency in operations and meeting of individual & group targets.

- Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members.