Chief Operating Officer - IT Solutions & Staffing

Our client (Leading US Staffing company) is planning to hire a leader to the manage multiple Centres. The role requires experience from capacity forecasting, candidate engagement, to manage Operations. The ideal candidate will possess a strong Staffing/ Recruitment background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically

Exp: 15-24 Years

Roles and Responsibility :

- Develop strong and constructive relationships with business stakeholders, Operations, Finance in India and across the globe

- Must have a sound understanding of the managing Profit center business/s (structure, nature of their work and business challenges faced) to enable anticipation of businesses future recruitment needs, ensure sourcing strategy, technology & cost implications

- Ensure effective and high-quality regular weekly, monthly and quarterly communication with various key senior business stakeholders,

- Communicate the process and benefits of the solution and to key stakeholders, including changes in process, new initiatives/ projects, and additional service offerings

- Governance and Compliance (Team, Recruiting Numbers, Policy, Process, Procedure)

- Extensive experience in Sourcing and hands-on recruiting will be key to this role

- Regular Team/recruiting numbers/SLA's review

Recruitment Process Delivery, Operations & Enhancement :

- Monitor or manage the delivery of recruitment assignments according to the agreed recruitment process, SLA's compliance and legislative requirements ensuring all required activities are completed and documented accordingly

- Ensure the team is fully utilizing the ATS/recruitment systems

- Working with the broader Client TA Team and the Sourcing & Internal Mobility Leads to develop an effective Talent Pool framework for all Business units, to include : job segmentation, defined sourcing strategies, and articulated engagement plan per role type.

- Ensure ongoing continuous improvement and value add initiatives to improve team and Operations efficiency

Expected Deliverables :

- Establish country/region specific Operations strategy

- Management and ownership of cost per hire, sourcing and other talent acquisition costs

- Management of the internal and external talent supply chains utilizing lean methodology

- Management of candidate cycle time, conversion rates and applicant funnel metrics to benchmark or above

- Alignment with finance and operations partners

- Meet or exceed associate experience service levels and KPI's measured by hiring activity results and defect reduction

- Growth of team's core and advanced skills sets measured by progression in their career path

Basic Qualifications :

- A completed Master's Degree

- 10+ years Management experience in a global workforce planning / operations management environment

- Ability to lead, teach and develop associates and managers to deliver key organizational goals.

- Demonstrated success with program & portfolio management in highly matrixed, rapidly changing business environments.

- Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment

- Ability to develop and implement planning processes and procedures across geographically distributed teams.

- Demonstrated ability to think strategically and translate strategy into operational plans and business results.

- Experience with managing large-scale organizational change.