jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
29/11 Jhanvi
HR at Strategic Talent Partner

Views:385 Applications:80 Rec. Actions:Recruiter Actions:6

Chief Operating Officer - IT (8-15 yrs)

Bangalore Job Code: 1011270

Job Description :

- Supervise, guide, and motivate the Customer Service Delivery departments

- These departments may include, Business Analyst, Implementation, IT, Projects, and Support

- Coordinate and ensure strong execution across the Leadership Team in accordance with the strategic plan and drive strong cross-team culture

- Establish operational benchmarks and resources needed to achieve strategic goals, proactively driving improvements as necessary;

- Work in concert with compliance team to set standards of accountability and clearly defined measurements for success

- Ensure adherence to service quality benchmarks and provide world-class products & services experience

- Ensure strict adherence to process TATs and also adherence to commitments made to the client

- Drives contingency planning, ensuring manage unexpected service delivery situations, shifts in client's expectations and periods of both growth and contraction

- Coordinate and engages directly with other CxO and Leadership members to ensure operational transparency and to communicate key goals and priorities

- Provide strategic leadership around all Human Resources-related issues

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.