Chief Operating Officer - IT

Job Description :

- Supervise, guide, and motivate the Customer Service Delivery departments

- These departments may include, Business Analyst, Implementation, IT, Projects, and Support

- Coordinate and ensure strong execution across the Leadership Team in accordance with the strategic plan and drive strong cross-team culture

- Establish operational benchmarks and resources needed to achieve strategic goals, proactively driving improvements as necessary;

- Work in concert with compliance team to set standards of accountability and clearly defined measurements for success

- Ensure adherence to service quality benchmarks and provide world-class products & services experience

- Ensure strict adherence to process TATs and also adherence to commitments made to the client

- Drives contingency planning, ensuring manage unexpected service delivery situations, shifts in client's expectations and periods of both growth and contraction

- Coordinate and engages directly with other CxO and Leadership members to ensure operational transparency and to communicate key goals and priorities

- Provide strategic leadership around all Human Resources-related issues