Chief Operating Officer - BFS

Role:

- Plan, Direct, Lead & Control all the support operations.

- Establish Local Operational Management Committee and conduct/chair regular weekly meetings. Own responsibilities must include lead business partners from HR, Finance, and representatives of all Delivery Services divisions based at the centre

- Together with the Local HR Business Partner and committee, lead the various initiatives to make a great place to work. Conduct annual employee engagement survey and be directly responsible for attrition in direct report departments.

- Adopt mature people management practices that lead to high morale and motivation level. Articulate Values and lead by example and encourage collective management and cross team collaboration. Reward success and reject mediocrity. Work together with other Regular team assessments; Provide an appropriate structure; Build the team as one cohesive unit and ensure synergies between various functions.

In Conjunction with the local Finance Business Partner and committee set and manage centre based budget/costs. To meet legal, fiscal, regulatory and internal Stakeholder requirements. Ensure that cost recovery under the SSO model is achieved.

- Together with the Internal Control department ensure all Group requirements are implemented, and that compliance and audit requirements are satisfactorily met. Level of compliance measured by internal/external audit and regulators. Principal accountability to maintain internal control standards, including timely implementation of internal and external audit points and monitoring and mitigation of Operational Risk.