Chief Operating Officer

Job Description

Description :

Key Responsibilities:

1. Program Implementation & Operations Management:

a. Oversee the design, implementation, and evaluation of programs to ensure they meet the needs of the community and align with the organization's objectives.

b. Ensure that the operational policies and standard operating procedures are contemporary and aligned to best practices and recommend changes to the leadership team as appropriate.

c. Managing the daily operations of the organization and the work of executives (IT, HR, Communications, Finance etc.)

d. Plan, coordinate, and execute the annual budget process & keep track of budget utilization against the annual plan.

e. Provide analytical support to Trusts governing council team including development of internal management reporting capabilities.

2. Team Leadership and Management:

a. Providing guidance, mentorship, and professional development opportunities.

b. Foster a positive and inclusive work culture that values diversity, equity, and inclusion.

c. Establish and monitor staff performance and development goals, assign accountabilities, set objectives and priorities.

3. Stakeholder Relations:

a. Cultivate and maintain positive relationships with donors, partners, government agencies, and other stakeholders.

b. Represent the organization at public events, conferences, and in media interactions.

c. Identifying, developing, and nurturing relationships with Implementation partners of all sizes to reach scale.

d. Provide senior leadership & consulting agency (TBL) and external stakeholders with regular value-added reports that identify & track the status of programs, projects, milestones, and deliverables.

4. Fundraising and Financial Management:

a. Develop and implement fundraising strategies to secure financial resources for the organization's operations and programs.

b. Manage the budget, ensuring fiscal responsibility, transparency, and compliance with funding sources.

Functional Details: Qualifications:

- Masters degree in social work or Deep Passion to bring a change.

- Proven experience in a leadership role within a non-profit organization or similar sector.

- Strong strategic planning and organizational skills.

- Demonstrated success in fundraising, including grant writing and donor relations.

- Excellent communication and interpersonal skills.

- Knowledge of relevant legal, regulatory, and compliance issues.

Key Performance Indicator:

1. Program delivery targets achieved

2. Cost-efficiency of operations and programs

3. Timeliness of program delivery

4. Employee retention rates

5. Partnerships established with other organizations