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26/02 Anam Ansari
BD & Marketing Consultant at LinkCXO Global Pvt Ltd

Views:488 Applications:100 Rec. Actions:Recruiter Actions:72

Chief of Service - Automotive (15-30 yrs)

Pune Job Code: 896830

Industry : Automotive (Trucks or Cars)

Education : B.E. / B. Tech + M.B.A

Key Responsibilities :

- Primarily would be responsible for Service Operations, Network planning, Service strategy, Training, Workshop Setup, putting system and process to monitor services & parts.

- Expanding and build a strong Dealership Network Pan India.

- Forecasting & Revenue generation from After Sales & service business & Operations.

- Ensuring profitability of the service centres.

- Managing of manpower, investment and operating expenses.

- Developing customer service policies and procedures to ensure consistent customer service and satisfaction.

- Ensuring regular administration of customer satisfaction survey based on various parameters like service responsiveness, service infrastructure, service quality etc.

- Defining the dealership infrastructure norms with regards to servicing based on the city category and customer profile.

- Developing and maintaining training program and training materials for service personnel.

- Ensuring identification of breakdown/ respective timely corrective measures for rectification of equipment, processes etc.

- Ensuring warranty clauses implementation through concerned sub process/process like Quality Assurance, Product Engineering, Vendor development etc

Skills :

- Should have been working as Regional / Zonal / National Service Manager

- Knowledge of Operation Management

- Must have a strong caliber to head Parts and Service division

- Customer Focus & goal oriented

- Knowledge of Dealership Agreements and Terms

- Understanding of P/L of AMC and Dealership operations

- Commercial Know how

- Must have very good automobile knowledge and MIS reporting knowledge

Women-friendly workplace:

Maternity and Paternity Benefits

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