Chief Of Growth

Job Description:

We are seeking a dynamic and experienced professional to join our team as the Chief of Growth. This individual will play a pivotal role in enabling and unlocking the next trajectory of growth for our organization. As part of the core team, the Chief of Growth will have an in-depth understanding of Product, Marketing, and Technology. If you are a growth-oriented leader with a passion for user experience and a deep understanding of the Indian e-commerce landscape, we want you on our team!

Responsibilities:

1. Strategic Leadership:

a. Oversee all areas of the company contributing to growth, ensuring effective collaboration across departments.

b. Respond swiftly to changing customer needs and market trends.

2. Customer-Centric Focus:

a. Ensure the company consistently meets customer needs, delivering a superior experience.

b. Champion the cause of user experience, mapping customer journeys, and optimizing touch points for delight.

3. Product and Marketing Oversight:

a. Oversee product development, marketing, and customer success to align and optimize all customer touchpoints for growth.

b. Design and execute overall Digital strategies for customer acquisition, awareness and brand visibility through platforms like Google, Meta, and strategic alliances.

4. Customer Acquisition and Value Management:

a. Manage customer value and lifetime value to enhance overall customer satisfaction and loyalty, build referral and retention.

5. Technology Integration and Guidance:

a. Guide the technology team in designing and executing customer experience journeys and transaction flows.

b. Collaborate with the technology team to ensure seamless online and offline fitment processes.

6. E-commerce Ecosystem Understanding:

a. Possess a deep understanding of the Indian e-commerce ecosystem and leverage this knowledge to drive strategic growth initiatives.

Qualifications:

- Proven experience (8-10 years) in a Growth role within the e-commerce industry.

- Strong understanding of the Indian e-commerce ecosystem and the Digital Marketing landscape ( SEO+ SEM+ Affiliates , Marketplaces etc)

- Excellent strategic thinking and problem-solving skills.

- Strong understanding of customer journeys, UI, UX and must have the ability to guide the technology team on execution of the same

- Strong network of agency connections.

- Familiarity with the automotive industry in India is a plus.

If you are a growth hungry individual and want to work with dynamic teams, we invite you to apply for the position of Chief of Growth. Join us on our journey to redefine convenience and excellence in the automotive service industry. Apply now and be a key player in our exciting growth story!