Chief Manager - Service Operations - Internet/Online/Furniture

Chief Manager - Service Operation

Department/Function : Service

Location : Delhi / Mumbai

Reporting To (Position) : Delivery Head

Job Summary (The primary purpose or objectives and an overall description of the position) :

Key role of the position:

- Lead Furniture operations include estimating, designing and project coordination.

- Lead the operations management team on opportunity selection, response formulation and facilitate the quick approval of agreements between contractors and company.

- Oversee the Project Coordination team for installation of closed sales opportunities.

- Lead the development, delivery and effective communication of Furniture programs to the field and customer facing organizations, as well as track adoption, scorecard and key performance indicators.

- Partner with commercial segment leadership to deliver on companies goal of customer experience with integrated workflow selling

- Using Furniture, customer and supplier insights to propose the best customer experience attributes and service models required.

- Partner with the stakeholders on a product portfolio that is attractive to our customers and will lead to additional sales.

- Collaborate with the Portfolio and Finance teams to measure and report the results of Furniture programs and initiatives, and propose programs that will enable optimization of product mix with services to grow companies market share and maintain competitive differentiation

- Assess the value of services to match the customer needs and work with operations to understand the cost scenarios of services, determine if tiers of service / product combinations are critical for segment growth.

- Communicate effectively and consistently with the sales organization to drive Furniture segment strategy, and assess key customer experience issues, and industry trends and provide these insights to enable process improvements.

Experience Required (Minimum relevant or equivalent industry experience required Please also state what might be desirous / advantageous) :

- 8 to 10 years of proven experience of leadership responsibility, recent field sales, category or marketing leadership experience preferred

- Ability to accurately assess and establish key business metrics

- Experience negotiating end customer or supplier contracts required

- Project and matrix management skills required

- Clearly demonstrated problem-solving capacity and the ability to be timely and responsive

- History of building and maintaining strong positive business relationships at all decision levels

- Exceptional communication and interpersonal skills, demonstrated ability to work across functions and at all organization levels as well as the ability to generate and articulate sound business strategies through senior level/executive presentations/communication

Academia (The minimum / critical qualifications you deem necessary for this profile.) :

- Graduate in any stream with Management Degree as an added advantage

Behavioral Attributes :

- Excellent interpersonal skills

- Self-Starter

- Exceptional consumer focus

- Exceptionally self-motivated

- Keen attention to detail

- Problem-solving abilities and negotiation skills

- Ability to motivate in a team-oriented, collaborative environment to further organization and business interest above al