Chief Manager - Policy Servicing/Payout/Operations - Insurance

A leading life insurance company is looking for Chief Manager Mumbai

Job opening in a leading life insurance company for CM into policy servicing, payout and operation.

Experience : 5 to 10 years

Location : Mumbai

Job Description :

- Overview multiple functions out of the below mentioned key functions of Policy Servicing.

a. Alterations : Major and Minor alteration requests

b. Collections : Managing different collection modes viz. ECS/ SI/ Direct Debit/ Drop Box, Online Modes, Others.

c. Payouts : Surrenders, Survival Benefit Payouts, Maturity Payouts, Annuity Payouts, CFI, AFI, SPRI, Stale Cheque re-processing.

d. UL requests : Switch, Top Up, Premium Redirection

e. Revivals : Minor & Major, Foreclosure, Discontinuance

f. Suspense Clearance

g. PS Projects

h. Service Quality Assurance

i. PS Help desk

ETE processing of all servicing requests within internal TATs defined :

- Compliance adherence and risk mitigation

- Avoid any operations loss

- Automation of processes to drive efficiency and productivity

- Ensure completion of all projects as per the Project timelines and ensure the quality of the projects undertaken.

- Drive Process improvements on a continual basis.

- Budget preparation and ensure department cost is within budgets approved

- Team assessment, performance review, feedback sharing, ensuring team motivation and optimisation, taking care of Team's training requirements

- Escalation Handling

- Coordination with multiple functions to ensure service delivery

- SOP review and periodic updating for changes

- Driving SCO - critical objectives for the department

- Ensure timely completion of major tasks/ assignments allotted.

If interested then kindly share your updated CV.

Payal Ghosh