Chief Manager - Operations Excellence - Insurance

Job Purpose:

- To conceptualize, drive and govern strategic initiatives for the Core Operations Department

- To design a Balanced Operations Scorecard tracking KPIs on a monthly basis & involving RCA & strategies for improving non-performing metrices

- To overlook IT enhancements, automations & MIS requirements within Core Operations

- To manage pan-operations program to reduce opex budget

- To conduct data analysis in order to provide operational insights

- To facilitate problem solving and priority closures by acting as a bridge between Sales and Operations teams

- To establish a governance structure involving 'smart reviews' between HOD and Function Heads

- To be responsible for competition benchmarking on best practices and innovations

- To convene monthly forums to update upper management on department performance and new initiatives

- To Identify, analyze, evaluate and treat (Mitigate) the business & information security risks for ensuring business continuity & also protect the information assets by adhering to the company IT Security policies

- Authorised to sign off all KPI / Scorecards of operations for visibility to management in various forums

- Authorised to obtain periodic Training on MIS and Analytics for self and Team

- Cost Project Management & Governance >= 90%

- IT & Ops project Governance (as per agreed calendar) >= 90%

- Closure of Sales Ask (as per agreed dates) >= 90%

- Project management

- Microsoft Excel (VBA is an added advantage)

- Analytical & Problem-Solving Skills

- To Ensure weekly governance and update on the project tracking and update to the CTO and Ops HOD

- Provide a monthly department performance update to the upper management

- To understand the pain areas and provide solutions