Chief Manager - Export - Textile/Chemicals

Principal Accountabilities & Responsibilities : 

- Understand overseas customer requirements on Product, prices, delivery, quality, service levels etc

- Translate and communicate the requirements to various processes.

- Ensure delivery as per commitments

- Resolve conflicts in deliveries, prices etc

- Identify New products for development and customer for developed VAP products

- Grow Export Sales from present level by 100% for next 2-3 years, YOY.

Timely Processing of orders

- Getting technical clearance from technical department.

- Getting the order loaded in the system.

- Interacting with the production / planning & finalize production / dispatch schedule for the orders.

- Communicating the tentative delivery schedule to the customer.

- Regular interaction and follow up with the plant for timely execution of order.

- Maintaining data base like order position / current order position and dispatch details of the customer.

- On time and accurate order processing

Timely Preparation of Reports : 

- Monthly Sales Report

- MIS on Other Industrial fabric whether Domestic or Overseas

- RSP on Non Belting Fabrics

- On time preparation and circulation of MIS reports

Non Belting Products : 

- Summarizing all the Non Belting Products and Short term and long term market plan

- Identify potential new Industrial fabrics and plan development of those fabrics.

- Developing pricing and marketing strategy. - Closing sale Collection of payment

- Nil R grade stock

Documentation for the Exports

- Generating performance Invoice.

- Getting in time L/C, Scrutinizing L/C and preparing plant team for correct documentation. Selection of shipping line for timely cost effective delivery Right documentation.

- Preparation of Export customer Credit Exposure document.

- Accurate and timely documentation

Receivable Management

- Timely follow up with customer (Exports) for receiving the payments as per the payment terms.

- Escalating issues in relation to receivables

- Nil Overdues

Maintenance of ISO records & handling of customer complaints

- Maintenance of ISO records.

- Regular monitoring and maintaining documents as per ISO procedures.

- Handling of customer's complaints.

- Capturing all customer complaints and maintaining data base for the same.

- Forwarding all complaints to the relevant department for their feed-back and proposes

- preventive & corrective action

- On time Availability of required ISO documents

New Customer Development

- Formulate market development plan

- Identify customers in various geographies

- Contact customers and appraise them of SRF capabilities

- Arrange for meeting for assessment of customer requirements of quality, quantity, delivery and also existing supplier capabilities

- Finalize way forward for approvals

- Commercialize sales by negotiating and finalizing prices and terms of supply

- No of new customers developed

Sales management

- Understand customer potential

- Understand competitive situation

- Understand SRF costing for different products

- Assess the quantum of SRF sale to each customer & possible price levels

- Ascertaining NIL compensation