Opening with one of AMC-Chief Manager -Customer Service (Senior Management Escalations)  One of AMC Client is hiring for Chief Manager - Customer Service (Senior Management Escalations Team). Please find details as below.   Location: Mumbai  Grade: Chief Manager  Reports to: Head - Customer Service  Ideal fitment: Similar experience coming from AMC background, From Mutual fund industry, AMFI certified  Please find JD as below.   Key Responsibility:   - Ownership of the team for the end to end resolution of Q/R/G and adherence of TAT.  - Handling complaints received from the Regulatory bodies SEBI Scores, Income Tax, AMFI, Legal, Police, EOW, Recovery Officer...etc. Coordinating with the SEBI Desk Score Officer for the faster resolution and closer of the complaints on SEBI Scores Portal.  - Liaisoning with inter departments for faster/accurate resolution and process enhancement.   - Responsible for real time resolution for the Q/R/G received through Social Media.  - Analyze statistics and compile accurate reports and Maintaining MIS.  - Sample audit of the cases resolved by the team.  - Dip stick analysis and apply best practices to the areas of improvement  - Handling internal and external audit.  Behavioral Competencies   - Analytical skills  - Liasoning/Coordination skills  - Team management  - Positive outlook  - Proactive and empathize  - Customer Centric  - Motivator  Interested candidate, please help me with updated cv.   Khyati Parikh

Mumbai

Chief Manager - Customer Service - Senior Management Escalations - AMC Firm 

Chief Manager - Customer Service - Senior Management Escalations - AMC Firm  ,Job Description for Chief Manager - Customer Service - Senior Management Escalations - AMC Firm  in TeamLease Services Pvt. Ltd. in  Mumbai for (8-13) years of experience. Apply Now!

Job Description for Chief Manager - Customer Service - Senior Management Escalations - AMC Firm  in TeamLease Services Pvt. Ltd. in  Mumbai for (8-13) years of experience. Apply Now!