Chief Manager - Customer Service - AMC Industry

We are looking to hire for a senior position in Customer Service for a leading AMC in Mumbai.

Below are the job details-

Key responsibilities-

1. Lead & mentor a team handling investor and partner escalation to senior management & regulatory bodies, including SEBI.

2. Collaborate with key stakeholders and resolving issues, identifying gaps and leading process fix efforts.

3. Meet key customer & business facing metrics associated with the process.

4. Drive lean projects for process improvements.

Behavioral Competencies -

1. People skills

2. Collaborative approach

3. Demanding

Role Specific Competencies:

- Thorough understanding of MF products & processes. Exposure in managing complaints preferred.

Formal Qualifications / Prior Work Exp-

1. Post Graduate with minimum 10-12 years of work experience in Customer service in MF industry.

2. NISM certification compulsory.