Chief Manager - Banking Operations

Qualification - CA/MBA, CAIIB with CDCS qualification (preferable)

Experience - 10-12 years in Banking with hands on experience in trade services for more than 8 – 10 years

OPERATIONS MANAGEMENT:

- Supervise, Monitor, Control and Co-ordinate all Trade & corp. banking operations activities at the RPC servicing about 25 branches over a period of time.

- Ensuring compliance with regulatory and internal guidelines and policies

- Ensuring that the customer deliverables are delivered in accordance with the SLA agreed with the business groups

- Should be up date on the guidelines and also ensure that the staff handling the transactions are up to date by nominating them for suitable trainings

- Should be able to set high levels of standard in operations, achieve the same and set future goals to improvise them YOY.

- Should work as a “Business partner” with the business group by giving “solutions” to the issues arising in day to day operations

- Should have an eye on the cost and should take such measures to keep the cost / transaction within acceptable levels

CUSTOMER SERVICE AND CO-ORDINATION:

- Monitor turn around times, operational efficiency levels of team members.

- Minimize error rates.

- Resolve customer complaints and queries.

- Ensure effective and efficient co-ordination with CPC.

- Support Business Lines to address client needs and advise on technical issues.

PEOPLE MANAGEMENT

- A good leader and be able to attract, build & retain good talent

- A good motivator who leads by setting example

Competencies Required:

- Effective communication

- Completely up date on regulations (FEMA, UCP, URC, EXIM policy etc)

- Internal accounting systems

- Preference to candidates who have worked in FCC system

- Credit knowledge

Pooja Jadhav