Chief Manager/AVP - HR Business Partner - Contact Center Vertical

Chief Manager / AVP - HRBP (Contact Center)

Experience - Minimum 7 years - Maximum 10 years

Job Location - Thane (Requesting you to kindly apply if your preferred location is Thane (Mumbai)

Qualification - MBA (Full-time)

Seeking professionals exclusively from the BPO / Retail/ Telecom industry.

Job Role:

- Responsible for handling HRBP activities for the Contact Center / Customer Care vertical.

- Work closely with managers and executives to align HR practices with overall business objectives.

- Handle employee relations issues, including conflict resolution, disciplinary actions, and employee engagement.

- Involved in talent planning, identifying skill gaps, and helping to develop strategies for talent development, succession planning, and career progression.

- Responsible for handling HRBP activities for the Contact Center / Customer Care vertical.

- Work closely with managers and executives to align HR practices with overall business objectives.