Chief Manager - After Sales Warranty - Automotive

Chief Manager - After Sales Warranty

1. Warranty Program Development:

- Develop and implement comprehensive warranty programs aligned with industry standards and regulatory requirements.

- Collaborate with cross-functional teams to design warranty policies that balance customer satisfaction with cost-effective solutions.

2. Process Optimization:

- Streamline warranty claim processes to enhance efficiency and reduce turnaround time.

- Implement continuous improvement initiatives to optimize warranty management systems and procedures.

3. Data Analysis and Reporting:

- Analyze warranty data to identify trends, root causes, and areas for improvement.

- Generate regular reports on warranty performance and present insights to key stakeholders.

4. Vendor Management:

- Collaborate with suppliers and service providers to ensure the efficient resolution of warranty claims.

- Negotiate and manage contracts with warranty service providers to ensure cost-effectiveness and quality.

5. Cross-Functional Collaboration:

- Work closely with product development, manufacturing, quality assurance, and customer service teams to address warranty-related issues.

- Provide input on design improvements and manufacturing processes to minimize warranty claims.

6. Customer Interaction:

- Engage with customers to understand their concerns and feedback related to warranty issues.

- Implement customer-focused solutions to enhance satisfaction and loyalty.

7. Regulatory Compliance:

- Stay abreast of industry regulations and standards related to warranties.

- Ensure the organization's warranty programs comply with relevant legal requirements.

8. Budget Management:

- Develop and manage the budget for warranty solutions, ensuring cost-effectiveness and alignment with organizational goals.