Chief Information Officer - BPO/IT/Online - APAC

Chief Information Officer (CIO) - APAC Region

Location : Preferably Bangalore however the open to candidates from Chennai, Mumbai and Delhi NCR

The Role :

- A key component of the CIO function is to become a proactive service provider that runs IT like a business and creates a basis to become a trusted business partner.

- By optimizing and harmonizing our service offering, you will drive sensible continuous improvement with the objective of outstanding business performance.

- Your role will be to provide leadership on how to translate and map out the global Information Technology ambition to the local enterprise by implementing strategy to enable outperformance.

- This includes ensuring our global and local IT systems act as a true shaper of business and managing technology as a strategic asset.

- The CIO works closely with the global IT organization and takes an active role in the regional responsibilities.

Areas of focus :

Elaboration of the IT strategy and policy

- Implementation of a unified IT landscape as directed by the global IT strategy , while running the current local landscape. Decommissioning local systems in favor of the strategic global IT service objectives.

- Evaluation and recommendation of IT investments corresponding to the business needs expressed, taking into account their efficiency, cost and risk management and the global IT direction.

- Anticipate changes and influence the choices of local business Management in terms of information technology (IT master plan) in collaboration with global IT.

- Ensure the adequacy between the needs of the customers of the local company, supporting company wide goals, and the available IT tools and harmonized service offering.

Implementation of the IT policy and Information System governance

- Guarantee the continuity of the IT and telecoms service provided to local users.

- Lead the information systems development plan in the company within the framework of accepted budgets and in accordance with technological changes decided on a company wide level.

- Ensure consistency between information systems.

- Liaise between the IT department and the other departments of the company and local and global stakeholders.

- Supervise the design and implementation of the information system and maintain it in operational conditions.

- Supervise the drafting of specifications in accordance with the needs and choices of the company.

- Animate IT projects through steering and validation meetings, in conjunction with project managers and the company's business departments.

Accountability for local information security

- Implementation of the global IT security policy: identification with the local business Management of sensitive information and risks, proposal of the measures to be taken with the aim of securing the brand in a sustainable way .

- Ensure the protection of local company data through implementation of the Group Information Security policy and practices.

- Develop and manage and communicate Information Technology policies and procedures, including a Risk and Security strategy and Disaster Recovery Plan.

- Communicate with the business Management and users on technological changes made to IS business and final accountability for the local awareness and roll out of IS standards.

Definition and monitoring of IT department budgets

- Evaluate and monitor the budgets of his/her department according to the desired technologies and possible solutions (internal or external).

- Ensure the control of budgets relating to changes to the information system.

Management of the outsourcing policy

- Analyze the subcontracting offers (services, budget, human resources, special clauses, contract, etc.) in line with global procurement guidelines.

- Monitor relations with service providers where required on a global or regional level.

- Monitor the effectiveness of the achievements and services of subcontractors throughout the contractual relationship.

Organization and management of the IT department

- Supervise and coordinate the work of the IT service and lead the internal and external teams.

- Organize the IT department optimally: creation of different levels of management, coordination of study functions and support / operation functions, location and sourcing, internal and internal resources etc.

- Ensure the dimensioning of IT teams by carrying out suitable training and recruitment operations (employees and service providers).

- Evaluate the individual and collective performance, development and capability building of the IT teams in line with the global set IT service and performance standard.

Positioning of the IT organization as business partner

- Advocate new uses capable of bringing a competitive advantage to the businesses in the customer relationship in the Global IT community.

- Integrate legal and ecological standards in the management of IT projects.

- Evaluate the return on investment of the projects carried out and report to the local business Management and the global IT organization.

To add specific local systems, responsibilities and challenges/ambitions

Qualification & Experience :

- Masters in Computer Science or engineering or other relevant qualifications.

- 14+ years or more of experience as a service manager or an IT director in an IT services company or in an IT department is required.

- Experience in Leading the regional Technology Function of a mid to large sized multinational organization.

- Broad knowledge of IT including systems, concepts and methodologies.

- Strong project management skills to deliver on roadmaps (budgeting and timing milestones)

- Written and spoken English

Capabilities :

- Ability to create a sense of urgency and gain business support for the need to change the organizations IT landscape to execute business strategy.

- Business acumen, analytical and problem-solving abilities.

- Able to work collaboratively with diverse leaders, communicate an IT service vision and strategy across the organization and outside the organization, and build consensus around key initiatives and projects.

- Exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.

- Excellent negotiating skills with internal customers and external service providers.

- Comfortable with ambiguity and complexity; can handle the unexpected with flexibility.

- Intellectual curiosity for IT trends and emerging technologies and have a good eye for risks and legal implications on developments in the business sector in terms of information systems.

- Demonstrated ability to recruit, hire and motivate a high performing IT team that values transparency and accountability.