Chief Digital Officer (CDO) on contractual basis with a PSU bank Hiring a CDO with a PSU bank on contractual basis initially for 3 Years, extendable as per the performance. Experience : 1. The Executive in the rank equivalent to Asst. General Manager/Dy. General Manager of PSBs or Vice President in Private Sector Banks. 2. He/she should have worked for a minimum period of 08 years in the field of digital banking. 3. He/she should have a good track record (shall not be facing any criminal charges/investigation) and operational experience in field and administrative offices. Educational qualifications : - Any graduation or post grad. In Computers / IT Role and responsibilities are outlined below :- 1. Responsible for working closely with key business stakeholders, technology partners, NPCI, ecommerce partners/merchants and regulatory partners and ensure maximum uptime for all the Digital channels. 2. Monitor competition and keep abreast of the channel offerings/ service developments. 3. Monitor daily operations of delivery channels and identify improvement areas for re-engineering to ensure delivery of efficient and high quality service to customers. 4. Support implementation of new digital products and enhancements for the existing digital channels based on local and global trends to improve service offerings to our customers. 5. Ensure timely and accurate MIS and dashboard reporting to drive digital activations. 6. Liaise with the Regions/branches/contact centre for digital banking registrations like internet banking, mobile banking including UPI, Bharat QR, e-statements etc. 7. Provide ongoing technical support for complaints on digital banking channels and resolution. 8. Identify business/ improvement opportunities and report complaints which require special attention and recommend preventive measures. 9. Manage digital channels process notes and operating instructions, with configuration management to ensure easy retrieval and safe keeping. 10. Assisting in framing policies &amp; procedures for the implementation of digitalization in various reform themes. 11. Addressing issues involved in the implementation of digitalization. 12. Any other matter (related to implementation of digitalization in various reform themes), as may be entrusted by the Bank from time to time. 13. Principal responsibilities : - Formulate/develop digital strategies to drive the next generation of digital banking - Lead/coordinate the implementation of key digital initiatives including digital platform migration project - Plan/implement digital projects to integrate lifestyle and banking appetite with artificial intelligence - Design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website/mobile app/web as a result to deliver ambitious growth in digital traffic and usage - Work closely with a wide range of stakeholders including product owners, technology, compliance and external vendors to construct and deliver quality services in digital channels - Conduct researches on the best and evolving market practice to define the most efficient and customer-friendly UI throughout the entire customer journey - Interpret digital journey and engagement effectiveness, and identify learning, insights and actions - To monitor and ensure digital adoption of delivery channels like ATM, Internet Banking, Mobile Banking and other Mobile Applications Interested candidates can apply or can reach me at 011-6606524, should you have any query. Smily Jindal

Bangalore

Chief Digital Officer - Bank - Contractual Role 

Chief Digital Officer - Bank - Contractual Role  ,Job Description for Chief Digital Officer - Bank - Contractual Role  in IKYA Human Capital Solutions in  Bangalore for (15-30) years of experience. Apply Now!

Job Description for Chief Digital Officer - Bank - Contractual Role  in IKYA Human Capital Solutions in  Bangalore for (15-30) years of experience. Apply Now!