Chief Business Officer/Chief Operating Officer - Global Financial Services Conglomerate

Chief Business Officer/Chief Operating Officer - Global Financial Services Conglomerate - India Business

Job Title: Chief Business Officer (CBO) / Chief Operating Officer (COO)

About the Client :

Our client is a Global Financial Services Conglomerate, a technology led NBFC. With an Enterprise mindset and a Start-up DNA, it is one of the major players in Financial Services, Digital Lending, Colending, Consumer Lending, etc.

Job Summary :

- You will be responsible for driving the overall growth and strategic direction of our business.

- You will oversee various aspects of our operations, including sales, marketing, partnerships, and customer experience, with a primary focus on expanding our customer base, increasing revenue, and ensuring sustainable profitability.

The CBO / COO will play a vital role in shaping our company's vision and executing strategies to achieve long-term success.

Key Responsibilities:

1) Strategic Leadership:

- Develop and implement the company's business strategy, in alignment with the overall vision and objectives.

- Identify market trends, competitive landscape, and potential business opportunities to drive growth.

- Provide strategic guidance to the executive team and collaborate cross-functionally to achieve business objectives.

2) Business Development :

- Drive customer acquisition efforts, targeting new segments and markets to expand the customer base.

- Foster strategic partnerships and alliances with key stakeholders, including lenders, financial institutions, and technology providers.

- Identify and pursue new revenue streams and innovative business models to maximize profitability.

3) Sales and Marketing:

- Develop and execute sales strategies to meet or exceed revenue targets, including the establishment of sales goals, compensation plans, and incentive programs.

- Collaborate with the marketing team to develop comprehensive marketing plans that effectively promote our brand, products, and services.

- Analyze market trends, customer behavior, and competitor activities to refine sales and marketing strategies for optimal results.

4) Operations Management:

- Oversee day-to-day operations, ensuring efficiency and effectiveness across all functional areas.

- Establish and monitor key performance indicators (KPIs) to assess business performance and identify areas for improvement.

- Continuously optimize operational processes and workflows to enhance productivity and scalability.

5) Customer Experience :

- Drive a customer-centric culture, ensuring exceptional customer experiences throughout the lending journey.

- Develop and implement strategies to enhance customer retention, satisfaction, and loyalty.

- Regularly gather customer feedback and insights to identify opportunities for product and service enhancements.

Qualifications :

- MUST have 20+ years of experience in lending business.

- MUST have experience in managing Digital Lending / Colending / Partnerships.

- Degree in business administration, finance, marketing, or a related field (MBA preferred).

- Proven experience in a senior leadership role, preferably as a CBO, Chief Revenue Officer, or similar position within a digital lending ecosystem or fintech company.

- Strong business acumen and a deep understanding of the digital lending industry.

- Demonstrated success in developing and executing business strategies, driving revenue growth, and expanding market share.

- Excellent leadership skills with a track record of building and managing high-performing teams.

- Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.

- Analytical mindset with the ability to leverage data-driven insights for decision-making.

- Entrepreneurial mindset with the ability to thrive in a fast-paced, dynamic environment.

Join our innovative and forward-thinking team as the CBO / COO and contribute to shaping the future of the digital lending.

What's on offer :

- Salary: Market-benchmarked compensation.

- Generous paid time off, For days you wake up with sniffles and days when you need to unwind.

- Healthcare benefits: Insurance coverage for self, spouse, kids, and dependents.

- Upskilling: Learning budgets and learning programs.

- Diversity: We do not discriminate based on race, religion, gender, sexual orientation, gender, etc.

- Fun: Our team likes football matches, board games, frequent team lunches, and partying hard.