Channel Play - Program Manager - Loyalty Program

Responsibilities:

Client servicing | Customer Success | Account management.

- Liaison with employees at all levels & functions

- Should possess flawless approach in setting up SOPs & process roadmaps, beneficial for the smooth functioning & growth of the loyalty programs.

- Will be responsible to drive consistent growth in the active members participation (at each prog level) & operate with high level of accuracy to ensure impeccable reward redemption proposition

- Close coordination & manage frequent client visits to initiate meetings in person

- Problem solving ability & best in incident management

- Drive automation of processes across campaign lifecycle management, sales operations, compliance etc.

- Delivering positive Csat from the client end & keeping a proactive approach in minimizing grievances/ escalations P&L management for the assigned programs, increasing revenue & profitability.

- Understanding the Loyalty landscape and build, design and operate a successful program for the client Leadership & teamwork

- Accountable for leading customer contact initiatives, including analytical insights and capabilities.

- Provide guidance, mentoring and knowledge transfer to other team members

Qualifications: Graduate/ MBA/PGDM

4 - 6 Years of experience