Champs Group - Customer Retention Strategist - eCommerce

- Send email campaigns with promotional offers.

- Create an SMS marketing campaign.

- Introduce a customer loyalty program.

- Craft a clever social media marketing strategy.

- Put together a customer referral program.

- Optimize your digital marketing campaigns.

- Communicating with customers and sales representatives.

- Analyzing customer behavior.

- Gathering information about customer complaints.

- Developing aggressive retention strategies based on customer feedback.

- Negotiating with customers to renew contracts and retain business.

- Meeting with the sales team to propose customer retention solutions.

- Writing and presenting customer behavior reports.

- Building positive relationships with customers and business associates.

Retention Specialist Requirements:

- Bachelor's degree in sales, marketing, or related field.

- 3+ years experience in a similar role.

- Excellent customer service skills.

- Strong conflict resolution skills.

- In-depth knowledge of sales and marketing software.

- Ability to remain calm and professional in stressful situations.

- Advanced communication and interpersonal skills.

- Empathy and patience.

- Advanced organizational skills.