Chai Point - Relationship Manager

Responsibilities:

- Handling Customer lifecycle.

- Bridge the connect in between the client and Chai Point.

- Responsible for driving consumable orders

- Maintain Customer satisfaction score.

- Expedite solution of customer problems and complaints to maximize satisfaction

- Handling Invoicing dispute

- Payment Collections

- Co-ordination with internal team to deliver the best experience.

- Visiting all the clients regularly

- Providing after-sales support to retain customers

- Promote new products/services to existing customers

- Keep abreast of best practices and industry trends

Requirements:

Must Have:

- Minimum 4 Years of experience in B2B Sales, B2B Relationship Management and Collections.

- Should have worked in a role which required extensive traveling

- Should have experience of managing multiple simultaneous accounts & clients.

- Excellent Communication Skills

- Excellent Interpersonal Skills

- Willing to be on field

- Result orientation

- Ability to multi-task, prioritize, and manage time effectively