CFBI - Head - Operations

Broad job responsibility of the Operations Head will be following :-

Ensure Adherence to policies

Establish workplace policies and communicate these to all members regularly

- Ensure full compliance with Citizens Alliance, regulations and policies and Code of conduct

- Implementing corporate operational strategies and support all staff involved, including the district teams

- Map business processes and establish internal Standard Operation Procedures (SOPs)

Oversee Financial and Legal activities

- Constant monitoring and analysis of the operating environment, advice on legal considerations and risk assessment

- Oversee the activities of the finance function to ensure that all financial processes are followed

- Review and record financial obligations and payments

- Review monthly accounts/financial statements; analyze and monitor status of obligations and expenditures

Oversee HR activities

- Manages process to populate scorecards and other instruments used for monitoring and reporting business performance.

- Oversee field level human resources management and supervise the work of HR

- Organization of trainings for all employees based on identified training needs along with the vertical / entity lead

- Oversight performance management systems and maintenance of HR filing system and personnel files.

Oversee Adminitrative activities

- Conduct audits/assessments on the conditions of all the assets and take necessary actions on disposal

- Analyze the office space requirements, oversee the preparation of layout plans in all the offices and make decisions on the office space requirements.

- Manage various contractors and payments

- Ensure proper data security policies and all security measures are in place to manage all the resouces

Build Capable and Motivated Team

- Establish individual performance expectations and regularly review individual performance for the operations team

- Drive organisation and culture building initiatives and support cascade of values/ desired behaviors

- Ensure continuous & smooth knowledge transfer to the teams across the organisation

- Ensure adherance to the hiring processes and hire right people to build on the team capabilities