Centum Learning - Lead - Content & Pedagogy

Job Title/Role Lead - Content & Pedagogy

Role Category- Content

Location- New Delhi

Reporting To- Chief Learning Officer

Education MBA / PhD in marketing

Experience Minimum 8 yrs

Company Profile www.centumlearning.com

Job Description -

The incumbent will be responsible for designing learning frameworks, pedagogy, identifying and developing content for various sales and services offerings. The content could be on varied topics in the sales and services, people development and leadership domain. The content could in various forms of the latest technologies in eLearning, AI based, ML, VR, AR, video/ gaming based, digital online and could be required in different aspect of sales and service academy trainings and development.

The content design would in line with the latest adult learning methodologies, preferences of new age learners and nature of subjects and desired outcomes. One would require to design & develop assessment, tools, learning decks, training cases, Case Videos, Games based learning products and so on. The individual in this role will be continuously researching, capturing feedback from the learners, clients and identifying new ways, tools and technology for efficient content design and for offerings which are ahead of the current customer requirements.

The individual will bring in deep understanding of sales and services concepts and subject matter expertise. The individual will be jointly involved in live market research along with the research experts for enabling the team to be on top of the customer needs and changing requirements. S/he will support in developing insights for thought leadership and will use for insights for content design.

Shall be responsible for quality check and quality enhancement through regular assessments and quality enhancement discussions and initiatives. Shall be in regular discussion with trainers assessing and Learners to gather inputs on quality of content and delivery challenges and incorporate inputs for enhancing quality of content design. S/he shall create resources for standardizing training delivery, developing Training Kits, Trainer's Manual, Assessment Kit, and Assessment reports etc.

The individual shall work in collaboration with research leader for developing tools and content for Sales and Services Academy. One would work on other varied initiatives as and when assigned. Shall work closely with CLO and provide support in developing framework and strategy for sales and services academy.

Candidate's Profile

Essential

- Thorough understanding of Sales and Services Practices and Leadership Development Frameworks and contents

- Exposure to competency assessments, concepts of competencies and competency framework

- Experience of content development for the latest technologies in eLearning, AI based, ML, VR, AR, video/ gaming based, digital online and offline learning solutions in sales and services area

- Understanding of changing pulse of learning style and needs in industry in sales and services area

- Exposure to training evaluation and development of evaluation tools for quality assessment of training delivery, content and other L&D interventions

- Should have worked in the learning and development area and have hands on experience of content designing both for VILTs and ILTs

- Minimum 8 years of experience of working in Sales and Services Training Function or L&D function of Large scale services or distributed product companies or L&D consulting or eLearning content companies, handling learning and development of front lines/ mid-level sales professionals

Desired, not essential :

- Hands on experience in sales & customer service function

- Exposure to sales training will be an added advantage

- Certifications in psychometric assessments, content design, competency assessments and framework or in technical / coding skills will be an added advantage

Key Responsibility Areas:

Some of the key responsibilities areas (not limited to these) would be the following:

- Designing pedagogy, programs and content for offerings of sales and service excellence academy

- Ideate and develop content for other innovative products, programs and offerings for the academy

- Working closely with technical support in designing innovative content for both online and offline offerings of sales and services academy

- Regular assessments and enhancement of training content and delivery

- Aligning with Product Design Team for running quality enhancement surveys and learners' feedback processes for Sales and Services Content, Products and other offerings.

The successful applicant will be a highly motivated individual with good communication skills; will have varied industry experience in Sales and Services function/ Leadership Development and Training Function. Would have analytical approach with strong understanding of sales and services practice and leadership development insights. The individual will possess the ability to work independently and in teams

To know more about Centum Learning Ltd. please use the below links-

Brochure: http://centumlearning.com/documents/Centum_Brochure.pdf

Website: http://www.centumlearning.com/