Centre Manager - IVF Chain

Centre Manager | India's leading IVF chain

As a Centre manager, you will be responsible for overseeing the daily operations of the centre, ensuring smooth workflow and adherence to all relevant protocols and regulations.

What you will do:

- Managing the centre's budget and resources effectively, optimizing costs while maintaining quality standards

- Implementing and monitoring quality assurance programs to ensure patient safety and satisfaction

- Developing and maintaining relationships with key stakeholders, including doctors, nurses, embryologists, and other healthcare professionals to provide seamless patient care

- Developing and managing the centre's budget

- Monitoring revenue and expenses, and identifying areas for cost reduction

- Overseeing billing

- Preparing financial reports for senior management

- Leading and motivating a team of healthcare professionals, providing coaching and development opportunities

- Fostering a positive and collaborative work environment

- Conducting performance reviews and addressing any employee concerns

- Developing and implementing marketing strategies to attract new patients and raising awareness of the centre's services

- Building relationships with referral sources, such as OB/GYNs and other healthcare providers

- Analyzing data and tracking key performance indicators to measure the success of marketing and business development initiatives

- Participating in community events and outreach programs

- Creating a welcoming and supportive environment for patients, ensuring their emotional and physical well-being throughout their treatment journey

- Overseeing the patient intake process, scheduling appointments, and managing patient records

- Liaising with doctors and nurses to ensure patients receive the best possible care

- Addressing patient inquiries and concerns promptly and professionally

- Ensuring patient satisfaction with the clinic's services

What you need to have:

- Masters degree in healthcare administration, business administration, or a related field

- Minimum 5 years of experience in healthcare management, preferably in a fertility clinic setting

- Strong leadership and organizational skills

- Excellent communication, interpersonal & problem-solving skills

- Proficiency in computer software, including medical record systems and financial software

- Proficiency in Microsoft Suite

- Ability to multitask

- Understanding of fertility treatments and the emotional challenges faced by patients

- Ability to establish effective working relationships with professional, technical, management and

clerical staff

- Extensive knowledge of hospital operations

- Knowledge of the principles and techniques of administrative management, including organization, planning, staffing, training, budgeting, and reporting