Centre Head/General Manager - Hospital Operations

Centre Head / General Manager Operations

- Managing the Complete Hospital operations OP, IP, Admissions, Facilities, Internal transportation, housekeeping etc..

- Monitoring hospital service delivery, assessing the performance of staff, developing budgets, supervising day-to-day administrative operations

Reporting to Unit Head ; Non P& L role.

- Creating & sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members

- Establishing security plans & procedures for day-to-day operations; identifying vulnerabilities, exposures & risks

- Managing the vendor and contract management by minimizing the number of vendors and ensuring effective services are delivered

- Analyzing & researching customer dispute cases and forwarding the results to related departments

- Preparing reports & analyses on compliance and adverse trends along with appropriate recommendations

- Creating effective policies and work schedules, maintaining employee record, resolving potential issues and ensuring prompt delivery of medical stock and supplies

- Steering process vendor payments and monitoring the budget

- Designing and implementing business plans and standard operating procedures; dealing with Hospital Operations Admissions,

- Discharge, Billing Credit (TPA) & Cash, Hospital Information Systems, Facility Management, Bed Management, etc.

- Monitoring safety and security services of the office on top priority ensuring safety norms

- Administering the work of Facility Management Team - Housekeeping, Security, Pest control, etc

- Implementing and monitoring compliances in line with the guidelines of NABH

- Executing policies that promote & protect health, safety, security, and the quality of work life, the environment and organizational effectiveness

- Maintaining office files in accordance office administration guidelines and procedure

- Coordinating with cross-functional departments for various administrative activities

- Developing effective, trustworthy and dynamic relationships with the Leadership team whilst building morale and increasing employee engagement within the company