Center Head - UK Operations

Job Title- Center head-UK Operations

Job Location-Chennai.

Industry- BFSI

Job Value:

- To Become a part of the Retail & Corporate Operations Leadership Team this role is accountable for providing leadership and direction to a team of 250+ employees supporting UK Retail, Corporate and Mortgage Operations. This role is accountable for Quality Service Delivery to UK Retail and Corporate Customers comprising Risk and Compliance Guidelines.

Key Responsibilities:

1: Service Quality And Operations:

- SLAs.

- Portfolio Management (Process of retail, Mortgage, Corporate)

- Business Initiatives

2: Stakeholder/Client Management:

- Client Management

- Relationship with stakeholders for Business development

3: Risk and Control:

- Maintaining an effective Risk and Compliance environment at the Center.

- Ensuring 100% adherence to Group Policy Framework, GPL training completion, TCF, BCOB, AML and all other applicable regulations.

- Accountable for AYIC scores for the center.

- This role requires participation in RCO and on-shore risk boards.

- Service Level Agreements, Bops, Migration Documentation, and various Risk documents

- Responsible for proactively analyzing the process flows, identifying Risks, Reporting, implementing suitable action plans to mitigate such risks.

- Drive Risk Assessments and Races within the center partnering with the Risk teams.

4: Financial Management:

- Ensuring and managing costs within budgets and align revisions as per changes in the strategy

- Ensure optimum utilization of Capital Resources thereby maximizing customer value proposition and reducing costs.