Center Director - Retail/Property

Position Title: Centre Director – Mumbai

Department / Business Unit: PPZ

Location - Mumbai

Reports To - Head Mall Management Portfolio

No. of Positions Reporting in:

Directly - 5-6

Indirectly* - 150

* Note: Indirectly indicates reporting through your direct subordinates or their subordinates. Please indicate Contract / temporary staff separately.

A. Key Performance Areas

Manage key centres according to mandate provided by the Regional General Manager according to the required standards.

B. Key Responsibilities

Responsibilities

- Effective management of all elements of the centre(s) to defined standards in keeping with strategic objectives defined by the Regional General Manager in order to maximise centre returns

- Effective line support to all managers for whom responsible

- Formulate and maintain 5 year building strategies for each building within the portfolio in such a way as to enhance value within the parameters set out by the fund manager to optimise capital and income performance

- Analyse Performance and generate specific tactics to improve performance (including building strategy, redevelopment, sales, leasing plan approvals to achieve required returns, etc.)

- Efficient and effective centre team performance (including finance, insurance, legal matters, collections, procedures, systems and HR)

- Strong tenant relationships, built on service delivery

- Collection and analysis of meaningful statistical information relating to shopper flow, tenant’s turnover and market research and ensure recommendations to add value to the asset

- Liaise with project team responsible for major projects such as refurbishments and extensions

- Provide practical input to support proposed building budget/strategy negotiations

- Marketing interface to support turnover growth in excess of inflation, industry norms and tenant expectations

- Manage delivery by and relationship with external and internal service providers (SLA’s)

- Manage all financial aspects of the centre

- To meet internationally acceptable management performance benchmarks for the portfolio as defined by the portfolio and fund manager

- To prepare and control property budgets effectively and maintain working budget projections

- Take responsibility for minimising vacancies within the buildings managed by giving clear mandates to the letting team for current and upcoming vacant space and by ensuring the needs of all existing and prospective tenants in the buildings managed are serviced

- Responsible for ensuring that all safety and security regulations and by-laws are adhered to.

- Effective management of the CRM process & training academies

- Ensure accuracy and efficiency in order to safeguard the Clients and PPZ’s assets and eliminate all risks to the Client and OMP

- To ensure Value Add Agreements and staff development plans for all staff are in place

C. Key Competencies required to perform the current role

Knowledge

1. Relevant Tertiary qualification

2. Experience in retail/property management field

3. Strong managerial and administrative skills

4. Appropriate PC skills

5. Experience managing external service providers

Managerial

1. Business acumen

2. Decision maker based on experience, expertise, market information and research

3. Strong communication skills

4. Practical – good organisational skills

5. Time management

Kindly mail your resume to sonalj@propertyzoneindia.com
Organisation website www.propertyzoneindia.com
Contact number - 91 22 4066 4666
Contact person - Sonal Jivangikar