CEB - Advisory Analyst - HR Practice

Job Description and Requirements

Advisory Analyst – HR Practice

The Human Resources Practice aims to hire an Advisory Analyst and is currently accepting applications. The selected incumbents will be part of advisory teams addressing cutting-edge strategic issues facing today’s senior-most human resources member executives at leading, global corporations. The HR Practice provides excellent exposure to the full range of HR topics and provides the opportunity for analysts to develop further their understanding of HR concepts.

HR practice is the largest and one of the most successful practices in our company, and it has excellent prospects for continued growth. It has long been viewed as a global thought leader in the world of HR, and it has also been an innovation leader within CEB.

We are seeking an Analyst, Advisory Services to work in conjunction with Executive Advisors to ensure fulfillment of medium-term strategic and day-to-day tactical member research requests. Analysts achieve this through re-packaging of existing materials to highlight the most relevant insights to a particular challenge faced by an individual member or entire member segment. Analysts support customers and account management teams usually on one or two specific programs and report into an Executive Advisor.

Key Responsibilities

1. Provides content support to improve customer experience

- Delivers CEB insight to customers through written and oral communications consisting of email correspondence, check-in calls, and online content-based sessions

- Packages insight (deck compilation, summary writing, project scoping) to respond to assigned customer requests or customer events

- Advises Account Managers when they are responding to customer requests

2. Supports Executive Advisors and Revenue Function to inflect revenue outcomes (contract value performance)

- Participates on calls with customers and prospects to provide scheduled orientations and tools walkthroughs and, over time, to diagnose issues and deliver insight and value ‘in the moment’

- Supports Executive Advisors in maintaining an updated library of internal collateral for Sales and Account Management staff

- Supports coordination of service interactions for Advisory team

3. Develops organizational capability

- Provides feedback on customer needs to Program Product Leadership

- Develop training materials to communicate content terrain, critical CEB insights and potential sales urgency drivers to the Account Management and Sales teams

Role Qualifications

1. Analytical Skills

- Intellectual curiosity and dedication to mastering complex terrain; fast learner

- Ability to diagnose prospect/member needs and identify relevant resources

- Ability to synthesize and distill large amounts of information

- Ability to think creatively

2. Organizational Skills

- Strong organization and prioritization skills – detail-oriented.

- Ability to work both independently and with a team

- Ability to build relationships and work well across functions

- Ability to work under tight deadlines and produce high quality material

3. Customer Service Skills

- Strong interpersonal skills

- Poise and grace under pressure

- Ability to conduct content discussions with executives; client experience strongly preferred

- Drive to go above and beyond for members, not to just answer questions as posed, but to pre-empt and provide solutions for subsequent challenges customers may face

4. People Management Skills

- Ability to manage, coach and motivate team-members cross-function

- Ability to self direct development

5. Communication Skills

- Strong presentation skills on the telephone and online; ability to engage audiences and respond effectively to questions

- Strong written and oral communication skills

- Excellent writing skills

6. Education/Experience Notes

- Executive ‘presence’ and gravitas; ability to establish credibility with senior executives

- Undergraduate degree

- Basic computer skills (knowledge of Microsoft Office)

- Ideally 1-3 years experience

7. Develops Subject Matter Expertise

- Ability to become fully proficient in primary program ‘major’ terrain

- Ability to develop knowledge of key customer segment areas