CDK Global - Product Manager

Purpose of role :

- Accountable for the day to day product management of a portfolio of products, under the direction of a Product Director.

- Responsible for the overall leadership of products, accountable for the results and performance and required to understand the numbers and adapt accordingly if things are going in the wrong direction.

- Product Managers understand and represent the voice of the customer, using it to build product plans and roadmaps that set the direction of the journey that we- ll take our customers on.

- Passionately evangelise about our products to influence and lead opinion across the organisation and market.

Key Duties & Responsibilities :

Product Development, Leadership and Strategy :

- Develop, own, communicate and deliver the vision and strategy for the product/portfolio, supported by the Product Director

- Own and manage the product roadmap, liaising closely with the engineering team

- Ensure execution of the product strategy, incorporating new product development and existing product in-life management

- Own the customer value proposition for their product

- Work with stakeholders across CDK to ensure the smooth delivery of the products, that great customer experience is achieved and any contractual KPIs are met

- Identify and define Epics through working with other stakeholders across CDK and write acceptance criteria

- Create URDS & Risk logs

- Represent the product in governance and investment decisions

Product Performance :

- Manage Product P&L and financial performance, understanding business targets and progress against them

- Maintain an in depth understanding of product data, including financial, operational, customer experience, and usage data

- Use insight from product data to identify and deliver corrective actions or new opportunities

- Report key Product KPIs on monthly basis

- Product Evangelism and influence

- Be the evangelist of the product proposition internally within CDK and externally in the market

- Engage with external stakeholders up to a senior level

- Be seen externally as an expert in the product area

- Build a network of external stakeholders and listening posts

Market insight and proposition development :

- Engage with customers to gain insight into their current challenges, needs and issues

- Develop and maintain in depth knowledge of the product and industry area including competitor insight and market trends