Recruitment Lead at 5M Consultants
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Category/Product Manager - Audio/Video Segment - Consumer Durable (3-11 yrs)
- Owning the product roadmap of one of the product lines from India side this includes managing product's life cycle, analyzing customer feedback, gauging product feature competitiveness and proposing product enhancements based on sound logic.
- Constantly gathering and reporting product feedback from various internal & external touch points like consumers, channel partners, call center, service centers etc.
- Tracking competition (by features, price, channel etc.) in the relevant segments & analyzing their products on specifications as well as actual performance
- Co-working with sales & marketing teams pre and post-launch to ensure that the product is a success
- Conduct market research periodically to enhance consumer behavior/preference understanding
- Taking ownership of the product NPS score, working closely with the quality and engineering teams to ensure swift resolution of product related issues to ensure that the NPS score high
- Assist in training the market facing teams on various product-related aspects like key selling points, important technologies used etc.