Category Head - eCommerce

Key elements of the role include -

- Very deep understanding of the customer, online buying behavior, means to drive purchases leading to satisfaction of the core values of the TG

- Being a strong voice of the customer internally and jointly owning charters with the product and engineering teams to build the right discovery, merchandising and user interface

- Building key engagement constructs that make 2Gud a - customer habit

- Work very closely with the Business Development and market research teams to ensure the latest selection is always present on the platform

- Develop the right pricing policy - identify opportunities for giving customers value through intelligent and limited discounting

Job Description -

- Build the most effective and efficient marketing and outreach channels to customer to both acquire and retain them

- Develop and execute merchandising plans to showcase the right products, provide inputs to platform discovery algorithms

- Own the customer experience in the category and with product and experience teams lead the vision

- Work with marketing to identify the best initiatives to build awareness and encourage trial across channels

- Constantly help evolve the platform to reduce barriers for sellers while providing customers with what they want

Desired skills and experience -

- MBA is required

- Prior category management experience

- Strong people management experience

- Program management skills, relationship management, interpersonal communication - ability to work with multiple cross-functional teams with an eye for detail

- Basic proficiency in MS applications e.g. Microsoft Word / Excel / Power point

- Excellent verbal and written communication with interpersonal skills

- Highly analytical

- Strong customer orientation

- Strong bias for action

- Persevering with a never give-up attitude