CashKaro - Analyst - Customer Relationship Management

About the job:

CashKaro: Founded in April 2013 by Swati & Rohan Bhargava, CashKaro is Indias largest Cashback and Coupons platform with over 20 million registered users, backed by the esteemed Mr. Ratan Tata and leading VC firms including Kalaari, Korea Investment Partners, and Affle (which successfully raised 130 Crores INR in Series C funding in November 2022). With a revenue run rate of 200-250 Crores INR, we are on a trajectory to become the next Indian unicorn.

CashKaro serves as the ultimate destination for savings on online shopping, offering members the ability to compare prices, earn extra cashback, and access free coupons from over 1000 e-commerce sites, including industry giants like Flipkart, Amazon, Tata CliQ, Myntra, and Nykaa Fashion. Our dynamic work environment encourages creativity and effective teamwork, rewarding our employees for their contributions. Our relatively flat management structure enables our team to play a pivotal role in shaping our business.

CashKaro continues its rapid expansion and is constantly seeking exceptional, pioneering individuals who share our passion and commitment to realize our vision. This is an exciting moment to join our company and be a part of something truly extraordinary.

Role Specifics - Day in the Life:

Customer Complaints :

- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution

Responses :

- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)

Resolving queries :

- Working cross functionally to ensure customer issues are being flagged and adequately addressed

Prompt communication :

- Building sustainable relationships and trust with customers through open and interactive communication

Planning & strategizing :

- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

Must have skills :

- 0-2 years of managing a team of customer experience specialists

- Excellent verbal, written and interpersonal communication skills

- Outstanding customer service skills and dedication to providing exceptional customer service

Good To Have Skills :

- Must be self-motivator and self-starter

- Focus on quality and customer service

- Exceptional listening and analytical skills

- Solid time management skills

- Must be able to effectively deal with people at all levels inside and outside of the Company

- Creative ability & writing proficiency

- Ability to multitask and successfully operate in a fast-paced, team environment

Why Join Us :

Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

Compensation & Benefits Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

Cool Perks Come and get to join us for in-house events, team outings, dinner catchups, and much more.

Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value.= CashKaro.com and EarnKaro.com are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

CashKaro.com and EarnKaro.com will not pay any third-party agency or company that does not have a signed agreement with CashKaro.com and EarnKaro.com.